
Wrap Up Codes
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Easy
Madelaine Moreno
Used 5+ times
FREE Resource
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12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the code 'Schedule' mean?
Spam call.
Missed call.
Technical issues during the call.
Dental appointment successfully scheduled.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the code 'Transfer' imply?
No appointment available.
Update of patient information.
Guided call that requires an introduction and transfer.
Call attempted to be transferred
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done when using the code 'Unable to transfer'?
Update the patient's information.
Schedule a dental appointment.
Make a discount call.
Offer to transfer to voicemail or take a message.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the code 'Did not Schedule' mean?
Technical issues were experienced.
The call did not result in a dental appointment.
The patient's insurance was accepted.
An existing appointment was canceled.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What characterizes a 'Silent Call'?
The calling party does not speak when answered. Less than 12 seconds
A marketing call.
A call to update information.
A scheduled dental appointment.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the code 'Do not accept Insurance' imply?
A dental appointment was scheduled.
We do not accept the patient's insurance.
Technical issues were experienced.
A spam call was made.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is considered a 'Spam Call'?
Silent calls.
Marketing, prank and wrong number
Calls to schedule appointments.
Calls to update information.
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