Maitriser les tâches du Front Office
Authored by afaf chaiboub
Science
12th Grade
Used 1+ times
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40 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le front office en hôtellerie désigne uniquement la réception.
Vrai
Faux
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La réservation facilite l'accueil et permet de le personnaliser.
Vrai
Faux
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les « no-show » représentent les clients qui arrivent en avance pour leur séjour.
Vrai
Faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les OTA sont des agences de voyage en ligne utilisées pour réserver des chambres.
Vrai
Faux
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le concierge est responsable uniquement des bagages des clients.
Vrai
Faux
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le « check-in » consiste à enregistrer le départ des clients.
Vrai
Faux
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les réservations peuvent être faites par écrit, téléphone ou via internet.
Vrai
Faux
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