ESP FOR BUSINESS

What is the first step in negotiation?

• Rejecting the first offer

• Understanding the counterpart’s situation

• Accepting a low offer to build rapport

• Ignoring the counterpart's demands

In professional communication, what tone is typically most effective during negotiations?

• Aggressive and confrontational

• Passive and indifferent

• Overly formal

• Calm and assertive

Why should one avoid accepting the first offer in negotiations?

• It may lead to dissatisfaction later

• It shows a lack of preparation

• All of the answer

• It prevents exploring better options

What is an example of productive business communication?

• Delivering a presentation

• Watching a business documentary

• Listening to a TED Talk

• Reading financial reports

What is the purpose of understanding your counterpart’s weaknesses in negotiations?

• To exploit them unethically

• To better align your offer

• To delay decision-making

• To make the conversation less formal

Which skill is NOT considered a part of professional business communication?

• Writing formal reports

• Coding software applications

• Networking with stakeholders

• Making client calls

How does body language contribute to negotiation success?

• It shows disinterest in the conversation

• It is irrelevant to negotiation outcomes

• It distracts the other party

• It emphasizes your confidence and intent

What is a key advantage of role-playing client negotiations during training?

• It develops practical negotiation skills

• It replaces actual experience

• It avoids real-world stress

• It builds theoretical knowledge

What is the significance of flexibility in business negotiations?

• It weakens your stance

• It limits your options

• It allows you to meet in the middle

• It shows indecisiveness

Why is listening considered a crucial skill in business communication?

• To anticipate objections

• All of the above

• To build trust

• To identify areas of compromise