IT Support Services, Local Skills Competition

Front

What is the final step, after implementing and assuring of functionality of a computer problem?

Back

Document the problem

Front

Joe, a user just received a new mobile device. Which of the following will Joe be prompted for during device setup?
power point,
Screen resolution,
Account login information,
Bluetooth PIN

Back

Account login information

Front

A technical is assigned to harden a laptop for a medical practice. Which of the following should be used to protect PII in the event of hardware theft? Hard drive encryption, Disable bluetooth, password expiration, Host based firewall

Back

Hard drive encryption

Front

A user needs to remove an application from a Windows computer. What is the best way to remove the application? Options: Drag the application to the trash, and select Empty trash; Right click on the application and select delete; Run the uninstaller provided by the application vendor; Delete the application binary.

Back

Run the uninstaller provided by the application vendor.

Front

Which of the following programs should be used to create a ".doc" file? Database, Spreadsheet, Email, Word Processor

Back

Word Processor

Front

A technician receives an email notification about an OS update for a zero day virus. Which step should be performed FIRST to update the company servers? Options: Perform the updates in a test environment, Perform the updates after work hours, Perform the updates immediately, Performed the updates during the next maintenance window.

Back

Perform the updates immediately

Front

Which of the following is a feature of a surge protector?

Back

Prevents damage to equipment from voltage spikes

Front

A user has received a file that will not open when it is selected. What should the user do to open the file? Options: Change the file extensions default application to an app that supports it, Update the OS, Reboot the computer, Create a desktop shortcut to a new application and drop the file on that shortcut.

Back

Change the file extensions default application to an app that supports it

Front

An application hosted for use throughout an organization is an example of: Cloud, Virtualization, external, direct

Back

direct

Front

Which of the following connector are utilized for attaching storage peripherals to a computer? VGA, DVI, HDMI, & Display Port, PS/2 parallel, RS-232, RJ45, RJ11, 3.5mm, eSATA, FireWire

Back

eSATA, FireWire