QM Quiz 18Dec

Edwards W Deming was noted for the development of

• 8 rules of quality
• 10 statements of quality
• 10 quality tenets
• 14 principles

The MBNQA award was instituted keeping the role of this person in mind

• Chief of Quality
• Mayor of New York state
• Chief of staff at the White House
• Secretary of Commerce, US Govt

Taguchi's loss function suggested that loss to the organization rises in ____________ manner with increase in deviation from target value

• no relationship
• Exponential
• Linear
• straight line

One should NOT try to address this type of variation

• Common cause variation
• special cause variation
• assignable cause variation
• variation attributed to specific cause

Foreman driven quality control...

• preceded operator driven quality control
• succeeded inspector driven quality control
• succeeded operator driven quality
• was after quality assurance era

5 S is all about

• workplace hygiene
• punctuality
• integrity
• timeliness

Considering the Ishikawa diagram, the 5th M relates to

• machinery or equipment
• materials and methods
• unexplainables such as natural calamities
• explainable factors

The Zaire model for Total Quality Management has

• 5 levels
• 3 levels
• 4 levels
• 2 levels

Which of the following is NOT TRUE relating to the MBNQA awards

• It applies to small and large companies
• It applies to service and product firms
• It recognizes excellence in processes as well as performance
• It applies to companies in manufacturing sector alone

The term Quality Circles has this particular characteristic

• groups of top management executives
• team from quality and design
• cross functional teams
• teams from marketing and finance