Customer Service Digital Machine Quiz

What is the cost of replacing the BSI Debit Card through the CS Digital Machine?

• Free

• Rp10,000.-

• Rp25,000.-

• Rp50,000,-

Evaluating the placement of the CS Digital Machine network is the function of which Work Unit?

• DSG

• DBR

• DBO

• PFA

The agreement between the Bank and the user of the CS Digital Machine in card replacement is called?

• Ijarah

• Mudharabah

• Wadiah

• Al Ba'i

Which of the following services is NOT available on the CS Digital Machine?

• Opening a new account

• Replacing the BSI Debit Card

• Purchasing BSI e-money Card

• Collecting BSI Debit Card

The data verified when a customer replaces the BSI Debit Card through the CS Digital Machine includes?

• Tap KTP-el, CIF based on NIK, Account number linked to NIK, Phone number and Email

• Tap KTP-el, CIF based on NIK, Account number linked to NIK, Phone number and Active BSI Debit Card PIN

• CIF based on NIK, Account number linked to NIK, Phone number, email and Active BSI Debit Card PIN

• CIF based on NIK, Account number linked to NIK, Phone number, mother's maiden name and Active BSI Debit Card PIN

At the CD Digital Machine, tap KTP el, CIF based on NIK and Active BSI Debit Card PIN is the data that will be verified when the customer performs the service?

• Collecting BSI Debit Card

• Opening a new account

• Opening an additional account

• Purchasing BSI e-money Card

Which of the following is NOT the task and responsibility of the Branch Managing the CS Digital Machine?

• Coordinate with the DBO Work Unit regarding the maintenance of the CS Digital machine, including if there are issues with the CS Digital machine and related to the availability of instant Debit card stock.

• Filling/emptying the BSI Debit card into the CS Digital machine.

• Creating a Report on the activity of filling Debit cards and destroying inactive/absorbed Debit cards in the CS Digital machine.

• Monitoring every working day and coordinating with the IOG Work Unit if there are system issues in the CS Digital machine.