Frederic used to own the only pizza place in town—until a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?

• Wrongful interference

• Unfair competition

• Copyright infringement

• Disparagement

When entering into a contract with another business, an agent is the party that represents the

• consultant.

• defendant.

• opposition.

• principal.

The person who files a lawsuit is the

• plaintiff.

• defendant.

• lawyer.

• judge.

Why might parties choose to use mediation to solve a dispute?

• To avoid going to court

• To spend more money

• To do less work

• To get a less personal result

Sasha's science teacher is explaining lab directions to the class. They'll be performing a complicated experiment with many steps that will take about a week. The next day, Sasha tries to remember a step of the directions, but she can't. Which step of following oral directions should Sasha have followed?

• Eliminate distractions

• Take notes

• Make eye contact

• Acknowledge directions verbally or nonverbally

"This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues would appropriately reinforce that message?

• Focusing eyes on the computer

• Slouching

• Smiling

• Looking out the window

Jolie is working in a group in her business class. If she wants to contribute to her group's discussion in a meaningful way, what should she do?

• Summarize what's been discussed in the conversation

• Let someone know right away if his/her idea is bad or unrealistic

• Wait for other people to lead the conversation when it gets silent

• Ask questions as a way of judging someone else's suggestion

What are the three main purposes of oral presentations?

• To inform, inspire, and entertain

• To inform, persuade, and entertain

• To inform, persuade, and instruct

• To interview, debate, and entertain

Aaron prepared a detailed report for his supervisor that described several issues that Aaron's work group has been experiencing with a long-term project. Aaron described the most difficult or challenging issues in the beginning of the report and ended the report with the least important points. How did Aaron organize the information in the report?

• Priority sequence

• Alphabetical by category

• Simple to complex

• Chronological order

Jacob is determining the writing style to use for an analytical report. If most readers are likely to support the report's content, Jacob should format the report for a(n) __________ audience.

• receptive

• indecisive

• argumentative

• intellectual