Front

How many spaces should be placed after a comma?

Back

One space.

Front

Is it acceptable to sign a business letter with 'Love'?

Back

No, it is not acceptable.

Front

In block style letters, do all lines start at the left?

Back

Yes, all lines start at the left.

Front

Do you indent in block style letters?

Back

No, you do not indent.

Front

Where do the date and complimentary close start in block style letters?

Back

They start at the left margin, not the center.

Front

Who do reference initials belong to in a letter?

Back

They belong to the typist, not the letter writer.

Front

What tone should a business letter have?

Back

The tone should be formal and polite.

Front

Can you use casual language in a business letter?

Back

No, casual language is not appropriate.

Front

What is the purpose of a business letter?

Back

To communicate formally and professionally.

Front

What is a complimentary close in a letter?

Back

It is a polite way to end a letter, such as 'Sincerely'.