Collections Day 2

1. Inbound call received from John Legend, customer fully verified; after reviewing the account, you noticed the customer is in Stage 3 collections, how should actioned this account?

1. You called out on a stage 3 account, there was no RPC, Provide the steps for No RPC stage 3 accounts.

1. You called out on a stage 4 application to Andy Holness, cx was fully verified, how should the agent handle this stage 4 account?

1. Another name for the holding queue is:

1. What are the steps to take in handling accounts that are in the holding queue?

1. When would you send an account to 3rd party collections queue?

1. When would you send an account to 3rd party collections queue?

1. When is a Power of Attorney required?

1. What is the function of the detective Queue?

1. Outbound call to Karen White, customer advised they have filed for bankruptcy, but has not all the information, you then verify customer to the account, how would you action this account?