Decision Making and Controlling

Front

The final step managers take in the controlling process is

Back

taking corrective action when standards are not met

Front

Consistency in products and performance is measured with a

Back

quality standard

Front

Which of the following is not one of the actions managers should take if they discover that performance is not meeting standards?
- Assign the problem to a trusted employee.
- Revise the standard.
- Change policies and procedures.
- Take steps to improve performance.

Back

Assign the problem to a trusted employee.

Front

When solving a problem, what needs to be done after the best solution has been selected and implemented?

Back

study the results and make necessary changes

Front

Managers use information systems to reduce the amount of time spent on controlling activities.

Back

on controlling activities

Front

Standards are less likely to be accurate when new procedures are implemented.

Back

new procedures are implemented

Front

Management is most concerned when performance is lower than standards.

Back

performance is lower than standards

Front

The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered are examples of

Back

Quantity standards

Front

Standards should be revised when it is clear they will not accurately reflect performance and when attempts to improve performance have not been successful.

Back

True

Front

Most often, managers need to improve performance of activities when standards are not being met.

Back

True