ESP111

factors that influence the behaviour of workers towards achieving business goals

the enjoyment a worker gets from feeling that they have done a good job

swapping workers round

extra tasks are added to the job to make it more interesting

adding tasks that require more skill and/or responsibility

the average person does not like work. workers must be constantly supervised so they will work. motivation is from external factors

the average person is motivated by internal factor. to motivate workers, you need to find ways to help workers take an interest in their work

a theory of motivation which states that five categories of human needs dictate an individual's behaviour

humans have two sets of needs: one is for basic needs, which he called hygiene factors or needs, and the second is for a human being to be able to grow psychologically

The factors that must be present in the workplace to prevent job dissatisfaction (the basic needs)