Quiz Week 4

What are the queues of the CoE team in SFDC?

• BFSI Sales POD, SGE/HLS Sales POD, AMEnterprise Sales POD, Reporting Pod.

• BFSI Sales POD, H&I Sales POD, SGE/HLS Sales POD, POD, Reporting Pod.

• BFSI Sales POD, SGE/HLS Sales POD, AMEnterprise Sales POD.

• SGE/HLS Sales POD, AMEnterprise Sales POD, Reporting Pod.

What are the type of orders for RM line of service?

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What is the difference between Destruction and Shredding?

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If we need a copy of an invoice, which system should we go to?

• Oracle

• SKP

• Billtrust

• SecureBase

What is the difference between a Retrieval and a Permanent Withdrawal?

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Which path should I follow in SKP to download an order details report?

• HEAGG

• HEAGK

• AEGB

• HEAGA

Which report should I download if I need to know details about a customer's invoice?

• Order details

• SID

• Customer Rate Inquiry

• Customer Statistics

Open the billing Cut-Off Schedule. If the customer requested a service on 08/15/24, in which invoice did they receive the charges?

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If the customer requires a copy of their contract. Which system can I go to get it?

• SKP

• eVault

• DRCi

• IMC

Review CID 28RP9, and provide the following.
1. Contract Effective Date
2. Account Status.

3. 3. Line of Services (LOB).

4. 4. Invoice Delivery Method.

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