20241226互动答题游戏

We received a claim letter from party A (neither shipper nor consignee), they provided AOR from consignee to shipper and shipper to A.

At the payment stage, party B provided AOR from A to B and signed the payment documents with party B’s bank account. Who is the correct “Account name” in CM?

• Party A

• Party B

• Shipper

• Consignee

The time limitation of cargo damage claim from cargo interests against Maersk entity will vary according to the product. For instance, time bar limitations vary between      for logistics & services,     for ocean, counting from the date of delivery or should have been delivered.

• 1 year，1 year

• 2 years, 1 year

• 9 months, 1 year

• 1 year, 9 months

CX收到claim case多长时间内要从 triage变成potential claim或者close？

• CX收到claim team 发出的triage report后

• CX收到Case 分配之后（一周内）

• 看CX心情

请问哪里可以找到订阅Vessel Incident 的指引？

• terms.maersk.com

• Service Mall

• SOP Bank

• teamsite.maerskgroup.com/sites/OneMaersk

Under Value Protect Terms, any delay to a shipment means a customer will receive compensation.

• True

• False

Ocean Claim case - Documents that must be provided when the client submit a quantified claim：

• Maersk Transport Document

• Supplier’s commercial invoice

• Packing list

• Survey Report

以下哪些Ocean货损索赔案件在In progress 阶段之后，将由GLB直接与claimant联系处理的?

• 保险公司发起的理赔

• 专业追偿公司发起的理赔

• Claimant 委托律师发起的理赔

• 买了VP的客人发起的理赔

在ocean货损索赔案件中，GLB会支持赔付该票项下产生的滞箱费和堆存费。

• True

• False

在LnS货损索赔案件中，GLB做出legal assessment之后会负责付款给客人。

• True

• False

只要是派survey，都是由claim team来决定，包括空箱箱损的Survey.

• True

• False