customer journey

customer journey

University

10 Qs

quiz-placeholder

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customer journey

customer journey

Assessment

Quiz

English

University

Practice Problem

Easy

Created by

Phan Nguyên

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 1

making a definite reservation and receiving confirmation

using facilities in the hotel

making an initial search for hotels in the area (e.g. on the Internet)

arriving at the hotel and checking in

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 2

arriving at the hotel and checking in

making an initial search for hotels in the area (e.g. on the Internet)

making a definite reservation and receiving confirmation

making an initial enquiry to the chosen hotel (e.g. by phone or email)

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 3

making an initial enquiry to the chosen hotel (e.g. by phone or email)

making an initial search for hotels in the area (e.g. on the Internet)

arriving at the hotel and checking in

receiving information on the room and the facilities in the hotel (spoken or written)

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 4

asking for information during the stay

arriving at the hotel and checking in

making a definite reservation and receiving confirmation

making an initial enquiry to the chosen hotel (e.g. by phone or email)

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 5

arriving at the hotel and checking in

using facilities in the room

asking for information during the stay

using facilities in the hotel

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 6

using facilities in the hotel

asking for information during the stay

receiving information on the room and the facilities in the hotel (spoken or written)

using facilities in the room

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

bước 7

asking for information during the stay

using facilities in the hotel

making an initial enquiry to the chosen hotel (e.g. by phone or email)

checking out and departure

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