RESTAURANT MANAGEMENT CHAPTER 6

What is the key difference between leadership and management?

• Leaders focus on effectiveness; managers focus on efficiency

• Leaders focus on routine tasks; managers set goals

• Leaders use authority; managers rely on relationships

• Leaders follow; managers innovate

Which characteristic is essential for effective leadership?

• Decisiveness

• Multitasking

• Marketing expertise

• Legal knowledge

What does LBWA stand for in the hospitality industry?

• Leadership by Writing Assignments

• Leadership by Walking Around

• Leadership by Welcoming All

• Leadership by Workflow Analysis

Why are mission statements important in restaurants?

• They provide clear job instructions

• They outline the restaurant’s purpose and values

• They determine menu pricing

• They specify customer demographics

Which type of decision is routine and recurring in restaurants?

• Nonprogrammed decisions

• Programmed decisions

• Operational decisions

• Strategic decisions

What does motivation in leadership focus on?

• Driving employees to meet quotas

• Activating employees' internal desires to perform well

• Offering rewards for compliance

• Minimizing training costs

What are the three components of performance standards?

• Task, frequency, and timing

• What, how well, and to what extent

• Planning, organizing, and evaluating

• Speed, accuracy, and quality

What is a major cause of employee turnover in the restaurant industry?

• High job satisfaction

• Poor management practices

• Adequate work-life balance

• Competitive compensation

Why is employee input critical in restaurant management?

• It ensures high productivity

• It creates guest loyalty and employee engagement

• It reduces training costs

• It eliminates workplace conflicts

What is the first step in the conflict management process?

• Negotiation

• Analysis of the conflict

• Mediation

• Decision-making