Day 2

What are the 3 critical steps before we start discussing the purpose of the call?

• Introduction, KYC, and KYB

• Establishing Trust, KYC, and eSign

• Establishing Trust, Authentication, and Disclosure

• Authentication, Disclosure, and eSign

How many Disclosures do we have for a typical account opening?

• 1 - Recorded call only

• 2 - Recorded call and eSign

• 3 - Recorded Call, eSign, and Access Card

• 4 - Recorded Call, eSign, Access Card, and Fees

During Authentication, how much % of a variance can we accept within their answer?

• 15%

• 20%

• 25%

• 30%

During Authentication without OTP, how many correct answers must the client answer out of the 3 questions?

• 1

• 2

• 3

During Authentication - if customer only confirms 1 account out of the 3 they have is this a pass or fail?

• PASS

• FAIL

Inbound Authentication - What are the first 2 items we must check before proceeding with client

• Clients home address and cell number

• Transferring Agents name and login

• Transferring Agents name and what type of high risk authentication

• What type of High risk authentication and Clients name

What are the best practices for preparing for your appointment?

• Check MCOM/ MCID

• Review appointment notes

• Review business / personal profile

• Have resources ready and list of items/questions

• all of the above

Which Entity cannot have an additional Trade name?

• Sole proprietor

• Partnership

• Corporation

• Unincorporated Associations

• None of the above

Statement for bank accounts are always initially set to....

• "N" - no statement

• "E"- Estatement only

• "S" - Paper statement

• "C" Canada Post

If we have a partnership between Mickey and Minnie and they registered a trade name "M&Ms Shoe Store" what is that partnerships legal name?

• Mickey Mouse and Minnie Mouse

• M&Ms Shoe Store

• Mickey and Minnie