The cost of a W-2 reprint that does not need cosmetic changes is:

Free because there are no cosmetic changes

A client requests a wage adjustment for a 1099 employee, and they are NOT on Viventium 1099 E-Filing Service, what will the process be?

The adjustment can be made and the 1099 can be reprinted for a fee

The adjustment can be made and the 1099 reprinted for no cost

The wages will have to be reported in the new year

A client with 500 employees wants to update employee base rates for the new minimum wage. What is the process?

Have client fill out "Update Employee Rate Template" from the Report Library and send back to Service for a mass update

Advise client to manually update base rates for employees

Advise client to update rates in their Time & Attendance system

Update the Special Rate within earning code Setup to be the new minimum wage

What setting does an earning code need to ensure that a rate update will be effective if it falls in the middle of a pay period?

Effective Date Option = Period End

Effective Date Option = Charge Date

This is not possible; client must enter a temp rate in payroll

True or False: Employees who work in multiple divisions (under the same company/FEIN) will have one combined W-2.

False, Employees will receive a W-2 for each employee profile they were paid under

True, all wages will be on one W-2

A client wants to run a bonus payroll and have all checks delivered so they can hand them out. Which option below will the client need to select?

Enter Bonus checks using Quick Checks

Which of the following is true about a fringe benefit where the employee is paying the taxes?

The fringe benefit should be grossed up

The fringe benefit should always be taxed for FICA only

The fringe benefit should have an offset deduction

The fringe benefit should be paid on a check that has additional earnings

A client calls and states they want to enter a net zero check that maxes out their 401K contribution for the year. Assuming they are under 50 and have not contributed this year, please explain how you would enter it.

Enter earnings of $23K. Block Scheduled Deductions, enter the $23K under "Additional Amount" using the 401K Deduction. Select "Gross Up" under Check Options.

Block Scheduled Deductions, enter the $23K under "Additional Amount" using the 401K Deduction code. Select "Gross Up" under Check Options.

Enter earnings of $23K. Block Scheduled Deductions, enter the $23K as a negative amount, under "Additional Amount" using the 401K Deduction code. Select "Gross Up" under Check Options.

Enter earnings of $23K. Block Scheduled Deductions, enter the $23K under "Additional Amount" using the 401K Deduction code. Select "Net Up" under Check Options.

What is the best way to see if a company's quarterlies have already processed?

Check Quarterly Folder in P-Drive

If the last payroll of the quarter has processed, we can assume the quarterlies have processed as well

A message will display on the company dashboard

When do we start processing Amendments for 2024?

As soon as the internal deadline for adjustments has passed.

How can W-2s be tracked?

Obtaining tracking number from P-Drive for FedEx Tracking info.

Under Zenkraft Packages in Salesforce

When adding an unscheduled payroll to process year end adjustments, what is the best practice to enter as Period Begin/Period End dates?

Use the Period Begin/Period End dates of the last scheduled pay period in Q4, that has already processed

You are not required to enter Period Begin/End dates

Which of the following statements about the FUTA credit reduction is correct?

It is triggered when a State borrows from the Federal government to fund Unemployment Benefits and fails to repay the loan within the specified time.

It applies when an employer fails to pay Federal Unemployment taxes by the due date.

It permanently increases the FUTA tax rate for Employers in affected States.

It only affects States with Unemployment rates exceeding 10%.

What is the best way to request support from a Technical Support Manager?

Send a detailed message in the Client Support Chat

What should you do if you receive a request to update the email and phone number of an Admin User so they can log into Viventium?

Inform the User they must make this request with another Admin User within their Company

Update the email and phone # as requested

Send a JIRA to have Dev update the email and phone #

It is Wednesday, January 8th and ABC needs to add wages to all employees W2s. They have an import of amounts for all employees and they are NOT on hold. How would you proceed?

W2 Regeneration Case and Adjustment Payroll

ABC is on our 1099 E-Filing Service and did NOT place themselves on hold. On January 6 they realized they need to edit a few employee addresses. How would you proceed?

No internal action; EE Profile can be edited by the client

1099 Regeneration Case and Adjustment Payroll

YE Certification for CX

Authored by Michael Baiano

Professional Development

Used 1+ times

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30 questions

Show all answers

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Clients can place themselves on a year-end hold until _________.

December 26, 2024

December 29, 2024

January 6, 2025

January 8, 2025

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: W-2s can be sent to a terminated client who is on a billing hold.

True

False

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When is the deadline to file W-2s and provide them to Employees?

January 10th

January 15th

January 31st

February 15th

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A client requests a 3PSP adjustment after the January 6th, 2025 deadline. What will be the process?

A one-time courtesy can be made with a fee of $259

An amendment will be required

We should advise the client to work directly with their 3PSP provider

They will have to report wages in the new year

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Viventium can file W-2s for non-tax service clients.

True

False

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Viventium will automatically file Federal 1099s for all clients.

True- Viventium automatically files 1099s for all clients

False- Viventium does not file 1099s for any clients

False- Viventium will only file 1099s for clients who have W-2s that also need to be filed

False- Viventium will only file 1099s for clients who signed up for our 1099 E-Filing Service

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process to reprint a W-2 involves which of the following steps?

Salesforce Case to Logistics

Reprint directly from Server Manager

Send to Manager for approval

We can only send the PDF file for client to print themselves

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Clients can place themselves on a year-end hold until _________.

True or False: W-2s can be sent to a terminated client who is on a billing hold.

When is the deadline to file W-2s and provide them to Employees?

A client requests a 3PSP adjustment after the January 6th, 2025 deadline. What will be the process?

True or False: Viventium can file W-2s for non-tax service clients.

True or False: Viventium will automatically file Federal 1099s for all clients.

The process to reprint a W-2 involves which of the following steps?

The cost of a W-2 reprint that does not need cosmetic changes is:

What Earning Type would be used to ensure 1099 wages are reported in Box 1 of the 1099-NEC form?

A client requests a wage adjustment for a 1099 employee, and they are NOT on Viventium 1099 E-Filing Service, what will the process be?

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