Business Letters

The reference in a letter is made up of the ...

• Initials of the person who will sign the letter

• Initials of the person who signs the letter and the person keying it in

• Initials of the person who keys in the letter

• Initials of the typist and the person who will sign the letter

How should a date be keyed into a letter?

• 18 May 2020

• 18th May 2020

• 18/5/20

• 18 May '20

The inside address should always display the town in capital letters.

• True

• False

If the salutation in a letter starts Dear Sir, the complimentary close should be ...

• Yours sincerely

• Yours faithfully

• Yours

• Yours truly

How many times should you press the enter key between the Dear Sir and the first paragraph?

• One

• Two

• Three

• Four

What is the point of a subject heading?

• Gives an indication of the person's favorite subject at school

• Lets the reader know how many N5 subjects the writer has

• Gives the reader some idea about the content of the letter

• Indicates the writer's mood

What is the correct sequence?

• Subject heading, inside address, reference, date

• Reference, date, subject heading, inside address

• Date, reference, subject heading, inside address

• Reference, date, inside address, subject heading

How should a subject heading be keyed in (select all that apply)?

• Capital Letters

• Initial capitals and underscored

• Capital letters and underscored

• Initialed capitals

Why are 6 returns left after the complimentary close?

• So a pretty picture can be drawn

• In error

• So that a signature can be inserted

• To add more text

What does Enc stand for at the bottom of a letter?

• Encore

• Encouragement

• Enclosure

• Enchilada