Metro Assesment-Chat

Which validation option(s) are available in ePrism prior to assisting a customer with a claim for Metro by T-Mobile?

• 
  Passcode

• AVC mobile number

• 
  AVC email

• 
  

  All of the above

Upon authorization, what is the shipping time frame for Metro by T-Mobile?

• 
  None of the above

• 
  Next day delivery for all authorizations prior to 8:30 PM ET; except for authorizations from Friday 8:30 PM through Sunday will be delivered on Tuesday

• 
  Next business day delivery for all authorizations prior to 8:30 PM ET; Saturday delivery option for an additional $30

• 
  Next business day delivery for all authorizations prior to 8:30 PM ET

What states are impacted by the Ineligible State issue?

• 
  AK and HI

• 
  CA and OR

• 
  AZ and HI

• WI and NY

What is the claim limit for Metro by T-Mobile?

• 
  3 claims in a 12-month period

• 
  There is no claim limit

• 
  Either A or B, depending on enrolled product

• 2 claims in a 12-month period

If unable to validate an enrollment account using passcode or AVC, what system do you use to validate the customer? 

• 
  Edge

• 
  HO

• 
  

  TOPS

• 
  Agent Desktop

This issue opens when there is no enrollment and the customer's billing address is in a state that does not offer coverage.

• Ineligible State

• 
  NMR

• BV

• 
  Previously Claimed Device Fee not Paid

What do you do if a customer does not agree with the Non-Return Fee Consent?

• 
  Select “Customer Declined” and proceed with claim.

• 
  Stop the Claim

• 
  Nothing

• Refer to carrier for review

On a Metro chat, how can you validate the customer (select all that apply)

• PIN

• 
  AVC mobile number

• We are not required to validate, continue claim

• 
  AVC Email

• Edge (No enrollments)

When exiting a customer’s account on Edge, what notation are you required to leave in the memo box?

• Your login ID and Assurant

• Copy and paste ePrism notes.

• Assurant research-PHP

• Why you were using Edge to access customers account

For claims with no enrollment, what important question must be asked prior to selecting an option for the Market field?

• "Do you have coverage?"

• What type of phone do you have?"

• 
  "What type of coverage did you buy?"

• 
  "What state do you live in?"