CIM Week 1 The 10 Biggest Retail Trends In 2025

According to Berard Mah, what is a key characteristic of personalized shopping in 2025?

• Customers will have access to a wider variety of products.

• AI will predict customer needs before they are even aware of them.

• Retailers will offer more personalized discounts and promotions.

• Customers will be able to customize products to their exact specifications.

The video describes how AI is changing the way we shop. How do you see AI impacting your own life in the future? Consider both positive and negative possibilities.

What is the main reason why luxury brands are embracing secondhand shopping?

• To appeal to a younger generation of consumers.

• To offer more affordable options to customers.

• To reduce their environmental impact.

• To increase their profits by selling used products.

The author argues that transparency is becoming increasingly important to consumers. What are some examples of transparency in your own life, and how do you feel about the level of transparency in the products and services you use?

What is the predicted role of store employees in the retail landscape of 2025?

• They will be primarily responsible for stocking shelves and managing inventory.

• They will be replaced by automated systems and robots.

• They will focus on providing customer service and handling returns.

• They will use AI tools and data insights to provide personalized customer experiences.

The video discusses the rise of social commerce and the influence of influencers. How do you think social media impacts your own purchasing decisions? Do you trust influencers, and how do you determine which ones to follow?