HILTON VALUE DAY

I love finding new ways to help people FEEL WELCOMED and FEEL AT HOME.

Which Hilton's Values does the statement refer to?

• Hospitality

• Integrity

• Leadership

• Teamwork

I am committed to DOING THE RIGHT THING every time.

Which Hilton's Values does the statement refer to?

• Hospitality

• Integrity

• Leadership

• Teamwork

I love 'EXPLORING NEW PLACES' and want to help others explore too.

Which Hilton's Values does the statement refer to?

• Hospitality

• Integrity

• Leadership

• Teamwork

I work best ON A TEAM and I am excited about Hilton's Collaborative Nature

Which Hilton's Values does the statement refer to?

• Hospitality

• Integrity

• Leadership

• Teamwork

I want to work in a role where I am EMPOWERED TO OWN my actions and decisions.

Which Hilton's Values does the statement refer to?

• Hospitality

• Ownership

• Leadership

• Teamwork

I am passionate about SERVING MY COMMUNITY and supporting both environmental and social good.

Which Hilton's Values does the statement refer to?

• Hospitality

• Ownership

• Leadership

• Now

Food and Beverage Service department is facing a challenging situation with a large group of guests arriving for breakfast at the same time. Recognizing the situation, Rony, a Head of Department from another area, steps in to offer support. He arranges some of his team members to assist in handling the breakfast service, ensuring everything runs smoothly.

Rony’s action embody the value of ______

• Hospitality

• Ownership

• Leadership

• Teamwork

The front office team is facing a high volume of guest check-ins, and guests begin to get frustrated with the long wait times. Loui, the supervisor, notices the situation and quickly assesses the most urgent needs. She guides newer team members, offering valuable advice and words of encouragement. Loui also communicates directly with the guests; ensuring they feel heard and valued.

Loui's action embodies the value of______

• Hospitality

• Ownership

• Leadership

• Teamwork

The housekeeping department practices waste reduction by sorting waste into recyclable and non-recyclable categories. They use eco-friendly cleaning supplies. Staff encourages guests to reduce the need for fresh towels daily. They may also help ensure that products like soap bars and shampoos are used efficiently, with any leftovers donated to organizations in need.

The Housekeeping team embodies the value of______

• Hospitality

• Now

• Leadership

• Teamwork

Sales and Marketing team creates advertising and promotional materials that accurately reflect the hotel’s services, facilities, and pricing. They avoid using misleading images or exaggerated claims. If a guest books a room based on an offer or package, the marketing team ensures the guest fully understands what is included, avoiding any hidden fees or unexpected charges.

The Sales & Marketing team embodies the value of______

• Integrity

• Now

• Leadership

• Teamwork