Exploring Consumer Technology in Tourism

Which of the following is a consumer technology commonly used at airports for self-service check-in?

• Virtual Reality

• Kiosks

• Augmented Reality

• Drones

How can mobile applications enhance the customer experience in the travel and tourism sector?

• By providing virtual reality tours

• By offering real-time information and booking options

• By replacing physical tickets with paper tickets

• By reducing the need for customer service representatives

What is a potential disadvantage of using electronic and mobile ticketing in travel?

• Increased convenience for customers

• Reduced paper waste

• Dependence on mobile devices and internet connectivity

• Faster check-in process

Which consumer technology is often used at visitor attractions for interpretation and enhancing visitor experience?

• Self-service kiosks

• Multi-media guides

• Mobile ticketing

• Online booking systems

What is one way websites can help travel and tourism organisations meet customer expectations?

• By offering virtual tours

• By providing physical brochures

• By eliminating the need for customer feedback

• By reducing the number of customer service staff

Which of the following is a benefit of online booking systems for accommodation providers?

• Increased manual processing

• Limited customer reach

• 24/7 availability for bookings

• Higher operational costs

How can consumer technology at airports increase customer numbers?

• By offering free meals

• By reducing check-in times with self-service kiosks

• By providing free parking

• By offering guided tours

What is a possible advantage of using mobile applications for booking travel services?

• Limited access to information

• Increased booking fees

• Convenience and ease of use

• Requirement for physical presence

Which consumer technology can be used to promote products and services in the travel and tourism sector?

• Paper brochures

• Websites with customer reviews

• Manual booking systems

• Traditional advertising

What is a disadvantage of relying solely on websites for customer interaction in travel and tourism?

• Increased customer engagement

• Limited access for those without internet

• Enhanced customer service

• Broader reach to potential customers