Road to becoming Dispute Champion

Under AMEX dispute chapter, FF means (a)  

We use TID to locate dispute case reference.

What is TID?

• Training ID

• Terminal ID

• Transaction ID

Which of the following refers to dispute category in AMEX?

• Review Request

• Retrieval Request

• Chargeback

• Write-off

Which of the following ISO codes does not sit under Retrieval Request?

• 6003

• 6014

• 4515

• 6006

ISO 4516 applies when RR is not attended within RBD. True or false?

• True

• False

If you receive supporting document for RR case, you will need to do the following except....

• Load Griffin to check

• Upload document onto GDM via Griffin

• Send acknowledgement email

• Send completion email

Will merchant get chargeback from RR request? How?

• Cincai upload attachment

• Respond before RBD

• Respond after RBD

• Not aware of dispute notification

What to select under "Document Type" in Griffin for dispute document upload?

• Inbound Merchant Email

• Inbound Merchant

• Miscellaneous Merchant

• Dispute Letter

Which file formats are acceptable for Griffin upload?

(answer is more than one)

• PDF

• DOCX

• JPEG

• GIPHY

Kindly tick valid supporting documents for dispute appeal from the below listing:

(answer is more than 1)

• Merchant's driver license

• Itemized invoice

• Cancellation Policy

• Signed delivery receipt