BTEC UNIT 21: EFFECTIVE BUSINESS COMMUNICATION - LA A D2

What is one element of professionalism in verbal communication?

• Use a loud and aggressive tone

• Use a calm, respectful, and steady tone

• Use a sarcastic and humorous tone

• Use a monotonous and dull tone

What is the suggested tone for communicating with clients?

• Casual and relaxed

• Formal and respectful

• Humorous and light-hearted

• Indifferent and neutral

What should be avoided to ensure clarity in communication?

• Simple sentences

• Complex sentences

• Polite phrases

• Open posture

What is a recommended practice for body language in professional settings?

• Facing away from the person

• Maintaining an open posture

• Crossing arms

• Slouching

What should be avoided to prevent suggesting disinterest during a conversation?

• Smiling

• Staring or looking away excessively

• Nodding

• Paraphrasing

How should gestures be used?

• Use uncontrolled gestures

• Use controlled gestures to emphasize points

• Avoid using any gestures

• Use gestures to distract the audience

What is a non-verbal cue to show engagement?

• Frowning

• Nodding

• Crossing arms

• Looking away

What should you focus on during conflict resolution?

• Assigning blame.

• Finding solutions.

• Ignoring the problem.

• Winning the argument.

What is an effective way to show active listening?

• Maintaining eye contact

• Checking your phone

• Interrupting frequently

• Yawning

What is a key element of effective written communication?

• Using jargon

• Being concise and clear

• Writing in all caps

• Using complex vocabulary