[Jamie] B2 8.5 Writing functional language ex 2

Complete the table using the correct form of the words below.

News and key facts (Para 1)

Beeza has 1 an independent review …

• announced

• replies

• transported

• complaining

Complete the table using the correct form of the words below.

News and key facts (Para 1)

Thousands of bags were 2 to the wrong destinations.

• announced

• replies

• transported

• complaining

Complete the table using the correct form of the words below.

Further details (Para 2)

Customers were 3 that they couldn't contact customer services.

• announced

• replies

• transported

• complaining

Complete the table using the correct form of the words below.

Further details (Para 2)

Customers were met with automated email 4 …

• announced

• replies

• transported

• complaining

Complete the table using the correct form of the words below.

Further details (Para 2)

The situation quickly went 5 ....

• everything

• regretted

• sorry

• viral

Complete the table using the correct form of the words below.

Quotation (and apology if required) (Para 3)

The CEO said he was very 6 and ......

• everything

• regretted

• sorry

• viral

Complete the table using the correct form of the words below.

Quotation (and apology if required) (Para 3)

The CEO said he was very ..... and deeply 7 the situation …

• everything

• regretted

• sorry

• viral

Complete the table using the correct form of the words below.

Quotation (and apology if required) (Para 3)

The CEO promised he would do 8 he could to ensure that customers were compensated.

• everything

• regretted

• sorry

• viral

Complete the table using the correct form of the words below.

Quotation (and apology if required) (Para 3)

He also reminded everyone that customers were the 9 to success.

• assured

• key

• will be

• announcements

Complete the table using the correct form of the words below.

Future promises (Para 4)

It is expected that the review 10 completed …

• assured

• key

• will be

• announcements