W. 8 TA3 Workplace Emailing
Authored by Amr Riad
English
Professional Development
CCSS covered
Used 1+ times
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in writing a proper email to a client?
Including a signature
Choosing a relevant subject
Adding an attachment
Tags
CCSS.RL.9-10.4
CCSS.SL.11-12.6
CCSS.SL.9-10.6
CCSS.W.11-12.1D
CCSS.W.11-12.2E
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should Susan greet a client in an email?
Using their first name only
Without any greeting
With their title (e.g., Mr., Mrs., Dr.)
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.3
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a recommended closing for an email to a client?
"See ya,"
"Thanks," or "Best,"
"Regards," without a name
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.5
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should Susan do when responding to an important client email?
Reply without copying anyone
Hit "CC" and add the manager's email
Call the client instead of emailing
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who should handle payment-related emails?
Susan herself
The Accounting department
The client services team
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.3
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should Susan do if a client emails a request for new work?
Forward it to the manager
Ignore it
Respond to the client herself
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.3
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of language should Susan use in emails to clients?
Friendly and informal
Clear and direct
Full of workplace jargon
Tags
CCSS.RL.9-10.4
CCSS.RL.11-12.4
CCSS.RL.6.4
CCSS.RL.7.4
CCSS.RL.8.4
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