CS PKT _ 1st fortnight _ Jan'25

Customer concern was that the captain dropped him midway & as per the activity log the 'recalculation is blocked'(Bike & Cab ride). In this scenario, the agent should refund or not?

• Yes - the refund should be initiated if the customer is claiming it was a captain mistake

• No - refund should not get initiated for this scenario

If a captain collected extra payment through a digital mode and the customer is delaying sharing the screenshot, is it mandatory to call the captain for validation? Yes or No?

• Yes

• No

If a captain collected double payment through a digital mode and the customer is delaying sharing the screenshot, is it mandatory to call the captain for validation? Yes or No?

• Yes

• No

In Rapido Cab ride is switching on AC compulsory?

• Yes

• No

How would you assist a customer , who is using an IOS device, in retrieving an invoice that is over 90 days old?

• Raise a child ticket to tech team for support & resolve once received the update from tech team

• Move the ticket to invoice bucket by mentioning customer that team will share the invoice

• Ask customer to download it from the Rapido App

If the customer sent the parcel & the cost of the parcel is Rs.20000. Agent should raise a child ticket or not?

• No - agent should guide the customer about the T&C

• Yes

Gill in the blanks: Jake .............. a lot of TV.

• watches

• watch

• watchs

• watchies

Once the customer has been informed about the insurance process and the claim forwarded,
what should you do with the ticket?

• Move the ticket to the ERT Team in Open status

• Raise a service ticket with no further action

• Forward the customer to CSD department

English ______ in every school in Hungary.

• is teach

• teach

• are taught

• is taught

French _____ in Greece.

• isn't spoken

• doesn't speak

• aren't spoken

• isn't spoken