Partner Support Knowledge Check #1

If a member would like to order a new card but needs their current card in hand to keep working until they get the new one, what does the partner do?

• Reorder

• Reissue

• Lost/Stolen

When ordering a credit card, what emboss option should be chosen?

• Emboss All

• Emboss Cardholder

When selecting 'Emboss All' while ordering a card in Springboard, what happens? What happens when you select "Emboss Cardholder"?

Do we charge a fee for credit cards?

• Yes

• No

• Sometimes

What is the normal timeframe we should give for credit card orders to arrive?

• 7-10 business days

• 5-7 business days

• 10-12 business days

• 10-12 calendar days

It is okay to quote a credit card status (delinquent, avail limit, etc.) from the information I see in Symitar.

• True

• False

Can you mail a credit card to a PO Box?

• Yes

• No

Can you expedite a credit card to a PO Box?

• Yes

• No

1. In Springboard, when should we 'Reset Authorizations'? and do all partners have the ability to do this?

What does Partner Support do when we see master external status as 'Authorized Prohibited'?