Understanding Professional Communications

__________ occurs when we exchange information through speaking, writing or some other medium.

• Communication
• Listening
• Language
• Cooperation

Which step of the active listening process involves the receiver communicating their attention to the sender by providing feedback?

• Recalling

• Responding

• Understanding

• Encoding

An active listener is an active participant in the communication process.

• True

• False

Successful decoding takes place when the __________ can correctly interpret the __________ message.

• receiver/sender's

• sender/receiver's

The __________ goes beyond simply hearing a message, it also includes striving to understand the meaning and intent behind the message.

• Active listening process
• Communication process
• Sender-receiver process
• Interpretation process

__________ is when we perform two or more tasks at the same time, such as: listening and playing a game on a phone or reading an email and surfing the internet.

• Understand
• Multitasking
• Elevated attention
• Concentration

What is the FIRST step of the communication process?

(know all 4 steps for the test)

• Decoding

• Encoding

• Feedback

• Medium of transmission

What is the LAST step of the communication process?

(know all 4 steps for the test)

• Decoding

• Encoding

• Feedback

• Medium of transmission

Billie is listening to her friend Rickie. At some point during the conversation, Billie restates the information she received from her friend Rickie. Which stage of the active listening process is Billie in?

• Recalling

• Responding

• Understanding

• Encoding

__________ is a necessary part of the communication process because it communicates to the sender their message has been received and interpreted correctly.

• Feedback
• Decoding
• Encoding
• Medium of transmission