Understanding Professional Communications
Quiz
•
Professional Development
•
9th Grade
•
Practice Problem
•
Medium
Kaci Keltz
Used 4+ times
FREE Resource
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29 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
__________ occurs when we exchange information through speaking, writing or some other medium.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which step of the active listening process involves the receiver communicating their attention to the sender by providing feedback?
Recalling
Responding
Understanding
Encoding
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An active listener is an active participant in the communication process.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Successful decoding takes place when the __________ can correctly interpret the __________ message.
receiver/sender's
sender/receiver's
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The __________ goes beyond simply hearing a message, it also includes striving to understand the meaning and intent behind the message.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
__________ is when we perform two or more tasks at the same time, such as: listening and playing a game on a phone or reading an email and surfing the internet.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the FIRST step of the communication process?
(know all 4 steps for the test)
Decoding
Encoding
Feedback
Medium of transmission
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