Understanding Professional Communications

__________ occurs when we exchange information through speaking, writing or some other medium.

Which step of the active listening process involves the receiver communicating their attention to the sender by providing feedback?

An active listener is an active participant in the communication process.

The __________ goes beyond simply hearing a message, it also includes striving to understand the meaning and intent behind the message.

__________ is when we perform two or more tasks at the same time, such as: listening and playing a game on a phone or reading an email and surfing the internet.

What is the FIRST step of the communication process?

(know all 4 steps for the test)

What is the LAST step of the communication process?

(know all 4 steps for the test)

Billie is listening to her friend Rickie. At some point during the conversation, Billie restates the information she received from her friend Rickie. Which stage of the active listening process is Billie in?

__________ is a necessary part of the communication process because it communicates to the sender their message has been received and interpreted correctly.