HPC02 RECITATION

What is the primary purpose of the DND (Do Not Disturb) sign?

• Request for room cleaning

• Indicate the guest wants privacy

• Request for extra amenities

• Indicate room occupancy

Which feature could enhance the use of a door knob menu for modern hotels?

• Adding colorful designs

• Including multilingual options

• Adding QR codes for digital ordering

• Making it reusable

True or False

House rules for guests help minimize property damage and disturbances to other guests.

A/an ________ card provides guests with emergency protocols, such as fire evacuation plans and medical contact numbers.

A form that collects comments on services.

A form/ tool for locating guests.

A form use to control for room supplies or minibar items.

It outlines hotel policies.

What should be done if a guest’s room displays a DND sign?

• Knock twice and wait for a response

• Ignore the sign and enter

• Call the guest in the afternoon to confirm housekeeping services

• Leave a note at the door

True or False

Routine room checks should be conducted without knocking to minimize disturbance to guests.