What should be done if a guest’s room displays a DND sign?

Call the guest in the afternoon to confirm housekeeping services

Knock twice and wait for a response

What is a key enhancement suggested for room management procedures?

Training supervisors on cultural sensitivity

Offering complimentary gifts during checks

Positioning the Cart and Announcing Presence: Identify the lie among the four statements provided.

The trolley must block the hallway for easy access to the guestroom.

Housekeepers should knock gently and wait 30 seconds between knocks.

If a guest is inside, housekeepers should introduce themselves politely.

Housekeepers must ask permission to make up the room.

Emptying Trash Cans: Identify the lie among the four statements provided.

Housekeepers are not required to clean trash bins unless requested by guests.

Trash cans must be emptied into a trash bag attached to the cart.

All trash cans should be washed, rinsed, and dried before returning them to their place.

Trash bins must be returned to their original position after cleaning.

Cleaning and Refilling Drinking Glasses: Identify the lie among the four statements provided.

The thermos jug should always be refilled with clean, hot water.

Drinking glasses must be rinsed and washed with soap and water.

Dry glasses using a clean cloth before placing them in protective glass bags.

Ensure the lid of the thermos jug is securely tightened.

Replenishing Soiled Linen: Identify the lie among the four statements provided.

Reuse soiled linens if they appear clean to conserve resources.

Place all soiled linens, including towels and sheets, into the linen canvas.

Use clean, freshly laundered linens to replace soiled ones.

Ensure linens are wrinkle-free and properly fitted to the bed.

Making Up the Bed: Identify the lie among the four statements provided.

Decorative throws or runners are required for all hotel beds.

Follow the hotel’s standard bed-making procedures for neatness.

Sheets, blankets, and pillowcases must be clean and crisp.

Proper tucking ensures the bed remains tidy and presentable.

Cleaning and Vacuuming the Floor: Identify the lie among the four statements provided.

Cleaning the floor can be skipped if it looks clean.

Use a vacuum cleaner to clean carpets, flooring, and upholstered furniture.

Notify the supervisor immediately for heavily soiled carpets requiring deep cleaning.

Follow proper vacuuming techniques for thorough cleaning.

Dusting and Polishing Furniture: Identify the lie among the four statements provided.

Dusting can be skipped if the furniture looks spotless.

Dust all surfaces, including baseboards and lampshades.

Polish glass surfaces with a soft cloth and glass cleaner.

Metal fixtures like faucets should be polished using metal polish.

Replenishing Guestroom Supplies: Identify the lie among the four statements provided.

Extra amenities should always be left regardless of the room type.

Ensure supplies match the hotel’s standard list of amenities.

Supplies include toiletries, slippers, and water bottles.

Place amenities in their designated locations.

Making Up the Bathroom: Identify the lie among the four statements provided.

Leave the bathroom untouched if the guest is present.

Disinfect all bathroom surfaces and ensure they are spotless.

Replace used toiletries with new ones.

Clean the bathroom after finishing the bedroom for check-out rooms.

Conducting a Final Inspection: Identify the lie among the four statements provided.

Personal belongings left behind by guests should be discarded immediately.

Check if all electronics are functioning properly.

Inspect for any safety hazards, such as loose wires or slippery floors.

Ensure the room looks neat, inviting, and free of unattended items.

Duvet Covers in Modern Hotels: Identify the lie among the four statements provided.

Duvet covers are less hygienic than traditional blanket setups.

Duvet covers are laundered after every guest stay.

The duvet cover replaces the need for a second flat sheet.

Duvet covers are easier and faster to assemble.

Mitering Corners: Identify the lie among the four statements provided.

Mitering is optional for TESDA bed-making standards.

Mitering involves folding and tucking corners at a 45-degree angle.

Proper mitering ensures a polished and professional look.

Mitering prevents sheets from slipping off the mattress.

Sustainability Practices in Hotels: Identify the lie among the four statements provided.

Decorative throws and runners are commonly added for eco-friendly reasons.

Many hotels use organic cotton sheets for sustainability.

Hypoallergenic duvet inserts are preferred for guest comfort.

Modern hotels prioritize eco-friendly bedding materials.

Modern Bed-Making Trends: Identify the lie among the four statements provided.

Hotels now avoid using fitted sheets for faster bed-making.

Mattress toppers are added for enhanced guest comfort.

Decorative throws are less common in minimalist hotels.

Pillow variety is offered to cater to guest preferences.

TESDA Bed-Making Standards: Identify the lie among the four statements provided.

Hand hygiene is not required before making a bed.

Housekeepers must inspect the mattress for stains or damage.

Clean pillowcases must always be used.

The top sheet is aligned at the headboard with its wrong side facing up.

A guest has just checked out of Room 202. You are assigned to prepare the room for the next guest. Upon inspection, you find a wallet under the bed. What should you do first?

Take it to the Lost and Found and complete a form

Place it on the table and continue cleaning

Keep it in your cart until the end of the shift

You notice the thermostat is set to 16°C while inspecting a vacant room. What should you do?

Adjust it to the standard comfortable temperature

What is the purpose of opening the curtains during cleaning?

To brighten the room for efficient cleaning

To signal that the room is vacant

Night Service: Identify the lie among the four statements provided.

Addressing guest requests is the sole duty during the night shift.

Night service tasks include preparing late check-out rooms.

Night service ends at 6:00 AM the following day.

Completing pending tasks from earlier shifts is part of the night service.

Night Shift Supervisors: Identify the lie among the four statements provided.

Supervisors should ignore previous shifts' endorsements.

Night Shift Supervisors must time in on the housekeeping logbook.

Supervisors are responsible for replenishing and setting up minibars.

Supervisors check room boys’ grooming and uniforms.

Mini-bar: Identify the lie among the four statements provided.

Guests are charged automatically without verification of mini-bar consumption.

Mini-bars in deluxe hotels are standard for all rooms.

Mini-bars should be replenished after recording guest consumption.

Mini-bar lists serve as billing references.

Lost items: Identify the lie among the four statements provided.

Lost items are stored indefinitely until claimed.

Less valuable items are stored for 6 months.

Valuable items are stored for 1 year.

Perishable lost items are stored for 2 to 6 days.

Mattresses: Identify the lie among the four statements provided.

Mattresses should be turned monthly as part of preventive maintenance.

Mattress labels include purchase month and year.

Mattresses should be turned at least four times a year.

Vacuuming the box spring during mattress turning is essential.

Mini-bar: Identify the lie among the four statements provided.

Mini-bar attendants ignore Do Not Disturb (DND) signs.

Supervisors must prepare the Maid’s Report and In-House Guest Rooming List.

Mini-bar attendants should knock gently before entering a guest room.

Mini-bar items should only be replaced if tampered with or defective.

Lost and Found items: Identify the lie among the four statements provided.

Perishable lost items must be stored for 1 year.

The finder must describe the item to retrieve it.

Lost and Found items must be logged in the Housekeeping logbook.

Claimants must sign an acknowledgment receipt upon item retrieval.

Housekeeping activity: Identify the lie among the four statements provided.

Time in/out is unnecessary for night shift supervisors.

Housekeeping must update room status reports nightly.

Unusual incidents must be logged in the Housekeeping logbook.

Supervisors must monitor supply inventory.

Mini-bar: Identify the lie among the four statements provided.

Mini-bar attendants can consume leftover stock if it’s near expiration.

Mini-bar items not refilled should be circled in the Consumption Report.

Mini-bar operations include routine audits to minimize losses.

Defective mini-bar items should be replaced immediately.

Lost and Found Item: Identify the lie among the four statements provided.

Spirits must be stored lying down for proper maintenance.

Lost items may be awarded to the finder after the safekeeping period.

Room attendants must conduct daily mini-bar stock checks.

Mini-bar items should meet the hotel’s quality standards.

What is the purpose of the “sour and soft” step in laundry processing?

To condition and soften fabric for the final touch

To clean and disinfect the linen

To remove embedded stains from garments

To extract excess water from the linen

What should be done first when stripping a floor as part of its cleaning process?

Use a stripping solution to remove old finish

Inspect for cracks and splinters

What should a valet runner do if they find damages in a guest’s laundry during pickup?

Document the damages and inform the guest immediately

Inform the housekeeping supervisor

Deliver the damaged items to the guest immediately

Forward the items to the dry cleaner

Why is it important to mix cleaning solutions with water in proper ratios when cleaning floors?

To maintain cleaning efficiency and prevent damage

To save costs on cleaning products

To ensure the floor dries faster

What is the primary goal of the stripping process in floor cleaning?

To remove embedded dirt, oil, and old layers of finish

To enhance the gloss of the floor

To seal rough surfaces and scratches

To maintain the floor’s cleanliness daily

What is the significance of using tags in guest laundry services?

To group items for specific cleaning processes

To identify the cost of services

To track the weight of laundry items

HPC02 RECITATION

Authored by Bernadette Lajara

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of the DND (Do Not Disturb) sign?

Request for room cleaning

Indicate the guest wants privacy

Request for extra amenities

Indicate room occupancy

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which feature could enhance the use of a door knob menu for modern hotels?

Adding colorful designs

Including multilingual options

Adding QR codes for digital ordering

Making it reusable

FILL IN THE BLANK QUESTION

30 sec • 1 pt

True or False
House rules for guests help minimize property damage and disturbances to other guests.

FILL IN THE BLANK QUESTION

1 min • 1 pt

A/an ________ card provides guests with emergency protocols, such as fire evacuation plans and medical contact numbers.

FILL IN THE BLANK QUESTION

1 min • 1 pt

A form that collects comments on services.

FILL IN THE BLANK QUESTION

1 min • 1 pt

A form/ tool for locating guests.

FILL IN THE BLANK QUESTION

1 min • 1 pt

A form use to control for room supplies or minibar items.

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HPC02 RECITATION

What is the primary purpose of the DND (Do Not Disturb) sign?

Which feature could enhance the use of a door knob menu for modern hotels?

True or FalseHouse rules for guests help minimize property damage and disturbances to other guests.

A/an ________ card provides guests with emergency protocols, such as fire evacuation plans and medical contact numbers.

A form that collects comments on services.

A form/ tool for locating guests.

A form use to control for room supplies or minibar items.

It outlines hotel policies.

What should be done if a guest’s room displays a DND sign?

True or False

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True or False
House rules for guests help minimize property damage and disturbances to other guests.