No 64 Customer service principles

What is essential for providing customers with a good service according to the customer service principles?

• Extensive marketing

• Product knowledge

• High pricing

• Limited availability

Why is trust important in customer service?

• It allows for higher prices

• It ensures faster delivery

• It makes clients feel confident and comfortable

• It reduces the need for communication

What skill is necessary for handling complex construction processes?

• Marketing

• Problem solving

• Financial planning

• Time management

What should a customer feel when you have good product knowledge?

• Confident and trusting

• Indifferent

• Suspicious

• Uninterested

What might arise during the construction process that requires problem-solving skills?

• Increased sales

• Incorrect products and fittings

• Reduced costs

• Faster completion times

What is the role of product knowledge in customer service?

• To increase product prices

• To ensure customer confidence and trust

• To reduce service hours

• To limit product availability

How does trust affect the delivery of a project?

• It allows for more flexible deadlines

• It ensures the project is delivered within set remits

• It reduces the need for quality checks

• It increases the project cost

What is a potential issue that can arise in construction requiring problem-solving?

• Increased customer demand

• Labour shortages

• Excessive profits

• Overproduction

What is necessary to handle adverse weather conditions in construction?

• Marketing skills

• Problem-solving skills

• Financial skills

• Sales skills

What does effective problem-solving in customer service help to address?

• Increased marketing costs

• Complex construction issues

• Reduced customer base

• Higher product prices