1B FINAL EXAM - ENGLISH FOR ROOM DIVISION OPERATION

Which expression is not polite?

• Do you have a reservation?

• Hello, what do you want?

• And your name please?

• I'm sorry we currently have no rooms available.

"Hi, I’m looking for a room for tonight until Sunday.” This statement answers the question:

• May I have your name, please?

• Are you looking for a single room or do you need a larger room, perhaps a suite?

• Would you prefer to look at other options?

• Good morning, how can I assist you today?

Which statement is an example of offering a room upgrade?

• We have a standard single room available for $120 per night, including taxes and fees.

• The room is ready for you, and check-in time is any time after 3 p.m.

• If you'd like a room with a better view, we have a deluxe single room available on the higher floors for $150 per night.

• Your room has been confirmed for tonight, Mr. Taylor, and your total charge will be $390.

When a guest arrives on 20th January and leaves on 24th January, how long does s/he stay?

• 2 nights

• 3 nights

• 4 nights

• 5 nights

What type of information is typically NOT needed to fill a reservation form?

• Guest’ passport number

• Room preference

• Additional request

• Guest’ bank account number

Which expression is NOT used during a walk-in reservation?

• Hello, Lisa’s speaking, how may I help you?

• Good morning, welcome to Sheraton Hotel.

• What type of room are you looking for?

• We also ask for a deposit, which will be returned at check-out if there’s no damage to the room.

Which is NOT an example of offering helps?

• How may I help you?

• Would you like some help?

• Would you like me to bring the luggage?

• Would you please bring the luggage to the room?

Which sentence is grammatically correct?

• Our restaurant open 24 hours.

• Our restaurants opens 24 hours.

• Our restaurant is opens 24 hours.

• Our restaurants are open 24 hours.

What time is it: 09.30?

• It is half to nine.

• It is half to ten.

• It is half past nine.

• It is ten thirty.

How do we name a room for two people sharing the same bed?

• Twin room

• Connecting room

• Double room

• Adjoining room