Chapter02

What is outsourcing?

• Hiring more internal staff

• Buying hardware for the organization

• Turning over responsibilities to an outside firm

• Creating software from scratch

Which of the following is NOT a reason for outsourcing?

• Freeing up internal resources

• Increasing revenue potential

• Increasing employee salaries

• Reducing time to market

Which of the following is a source of software?

• Freelance developers

• In-house development

• Local software stores

• Personal software

What do IT service firms help companies develop?

• Websites

• Mobile applications

• Video games

• Customer information systems

What is packaged software?

• Custom-built software

• Software that is off-the-shelf and not customizable

• Software developed by freelancers

• Software that is only available online

What is a benefit of enterprise resource planning (ERP) systems?

• More consistent and accurate data

• Increased maintenance

• Higher costs

• More separate systems

What is cloud computing?

• Software installed on local machines

• Provision of computing resources over the Internet

• A type of packaged software

• Software that requires a lot of hardware

Which of the following is an example of open-source software?

• Salesforce.com

• TurboTax

• Linux

• Microsoft Word

What is one way to make money with open-source software?

• Create a subscription model

• Limit its availability

• Provide maintenance and services

• Sell it for a high price

What is a Request for Proposal (RFP)?

• A document asking vendors to propose solutions

• A type of software package

• A method for developing software

• A way to evaluate employee performance