Chapter 1 - ETC

In order to become a successful emergency telecommunicator, a combination of the following is required:

• training and temperament

• vision and values

• time and interest

If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources.

• true

• false

The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards.

• true

• false

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

• ask the nearest coworker for help

• consult his or her attorney

• follow established protocol, procedure, and policy

• follow his or her instincts

A procedure that has been highly defined, structured, and placed into a reference system is known as a:

• protocol

• guideline

• logarithm

• policy

In this course, the “three P’s” refer to:

• politeness, privilege, and politics

• professionalism, priority, and public service

• protocol, procedure, and policy

• party (of Caller), Pre-Arrival Instructions, and Post-Dispatch Instructions