Selling power

Which word means use 'plastic' money to buy something?

• pay by credit card

• pay in cash

• on clearance

• get a discount

Which word means check if something is the right size?

• on sale

• exchange an item

• try on clothes

• return an item

Which word means not throw away the document that show you paid?

• on clearance

• keep the receipt

• pay in cash

• get a refund

Match the word to the picture.

• cart

• store security

• exit

• escalator

Match the word to the picture.

• store window

• department

• fitting room

• checkout

Customer: "Excuse me, do you have this shirt in a larger size?"
Salesperson: "Let me check for you. One moment, please."

What is the salesperson likely to do next?

• Leave to check the stock.

• Show the customer a different shirt.

• Tell the customer to leave the store.

• Ask the customer to try the shirt.

Customer: "Do you have any promotions right now?"

Salesperson: "Yes, we’re offering a buy-one-get-one-free deal on selected items."

What promotion is being offered?

• A free membership card.

• 10% off.

• Buy one, get one free.

• Free delivery.

Customer: "Do you sell batteries for cameras?"

Salesperson: "Yes, they’re in aisle 3, next to the electronics section."

Where are the batteries located?

• In aisle 3.

• In aisle 5.

• Near the snack section.

• At the checkout counter.

Customer: "I need a gift wrap service. Can you help?"

Salesperson: "Yes, the gift wrap counter is next to customer service."

Where should the customer go?

• To the entrance.

• To customer service.

• To aisle 10.

• To the checkout counter.

Customer: "Can I get a refund for this item?"

Salesperson: "Yes, as long as it’s within 14 days and you have the receipt."

What is required for a refund?

• The product packaging.

• The salesperson’s approval.

• A membership card.

• A receipt and return within 14 days.