Customer: "Can I get a refund for this item?" Salesperson: "Yes, as long as it’s within 14 days and you have the receipt." What is required for a refund?

A receipt and return within 14 days.

Customer: "Can I return this item if it doesn’t fit?" Salesperson: "Yes, as long as you keep the receipt and return it within 7 days." What is the main condition for returning the item?

The item must be returned in 7 days.

The customer must bring a friend.

The salesperson must approve the return.

The item must not have a price tag.

Customer: "Do you offer additional discounts if I pay in cash?" Salesperson: "No, the discount is the same regardless of the payment method." What does the customer want to know?

If paying in cash gives an extra discount.

If paying by credit card is allowed.

Shopper: "Are these items on clearance?" Store Clerk: "Yes, they’re marked with red tags for clearance." What does " on clearance " mean?

Items are discounted to clear stock.

Items are only available for VIP customers.

Shopper: "How much is the discount on these shoes?" Store Clerk: "They are 25% off the original price." What does the shopper want to know?

The amount of the price reduction.

Selling power

Quiz

•

English

•

10th Grade

•

Practice Problem

•

Medium

•

CCSS

RL.2.6, RI.11-12.2, RL.8.1

+30

Standards-aligned

Watthataphon Suwannason

Used 6+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which word means use 'plastic' money to buy something?

pay by credit card

pay in cash

on clearance

get a discount

Tags

CCSS.RF.3.3B

CCSS.RF.3.3C

CCSS.RF.3.3D

CCSS.RF.4.3A

CCSS.RF.5.3A

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which word means check if something is the right size?

on sale

exchange an item

try on clothes

return an item

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which word means not throw away the document that show you paid?

on clearance

keep the receipt

pay in cash

get a refund

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Match the word to the picture.

cart

store security

exit

escalator

Tags

CCSS.RF.3.3B

CCSS.RF.3.3C

CCSS.RF.3.3D

CCSS.RF.4.3A

CCSS.RF.5.3A

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Match the word to the picture.

store window

department

fitting room

checkout

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer: "Excuse me, do you have this shirt in a larger size?"
Salesperson: "Let me check for you. One moment, please."
What is the salesperson likely to do next?

Leave to check the stock.

Show the customer a different shirt.

Tell the customer to leave the store.

Ask the customer to try the shirt.

Tags

CCSS.RI.11-12.2

CCSS.RI.8.1

CCSS.RI.9-10.1

CCSS.RL.11-12.1

CCSS.RL.9-10.1

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer: "Do you have any promotions right now?"
Salesperson: "Yes, we’re offering a buy-one-get-one-free deal on selected items."
What promotion is being offered?

A free membership card.

10% off.

Buy one, get one free.

Free delivery.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

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Selling power

20 questions

Which word means use 'plastic' money to buy something?

Which word means check if something is the right size?

Which word means not throw away the document that show you paid?

Match the word to the picture.

Match the word to the picture.

Customer: "Excuse me, do you have this shirt in a larger size?"
Salesperson: "Let me check for you. One moment, please."
What is the salesperson likely to do next?

Customer: "Do you have any promotions right now?"
Salesperson: "Yes, we’re offering a buy-one-get-one-free deal on selected items."
What promotion is being offered?

Customer: "Do you sell batteries for cameras?"
Salesperson: "Yes, they’re in aisle 3, next to the electronics section."
Where are the batteries located?

Customer: "I need a gift wrap service. Can you help?"

Customer: "Can I get a refund for this item?"
Salesperson: "Yes, as long as it’s within 14 days and you have the receipt."
What is required for a refund?

Access all questions and much more by creating a free account

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Selling power

20 questions

Which word means use 'plastic' money to buy something?

Which word means check if something is the right size?

Which word means not throw away the document that show you paid?

Match the word to the picture.

Match the word to the picture.

Customer: "Excuse me, do you have this shirt in a larger size?"Salesperson: "Let me check for you. One moment, please."What is the salesperson likely to do next?

Customer: "Do you have any promotions right now?"Salesperson: "Yes, we’re offering a buy-one-get-one-free deal on selected items."What promotion is being offered?

Customer: "Do you sell batteries for cameras?"Salesperson: "Yes, they’re in aisle 3, next to the electronics section."Where are the batteries located?

Customer: "I need a gift wrap service. Can you help?"

Customer: "Can I get a refund for this item?"Salesperson: "Yes, as long as it’s within 14 days and you have the receipt."What is required for a refund?

Access all questions and much more by creating a free account

Similar Resources on Wayground

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Discover more resources for English

Customer: "Excuse me, do you have this shirt in a larger size?"
Salesperson: "Let me check for you. One moment, please."
What is the salesperson likely to do next?

Customer: "Do you have any promotions right now?"
Salesperson: "Yes, we’re offering a buy-one-get-one-free deal on selected items."
What promotion is being offered?

Customer: "Do you sell batteries for cameras?"
Salesperson: "Yes, they’re in aisle 3, next to the electronics section."
Where are the batteries located?

Customer: "Can I get a refund for this item?"
Salesperson: "Yes, as long as it’s within 14 days and you have the receipt."
What is required for a refund?