Understanding Marketing Concepts

Marketing involves creating value for customers. Which of the following best describes how companies can capture value from customers in return?

• By offering the lowest prices

• By maximizing customer engagement and loyalty

• By increasing advertising spending

• By focusing solely on product features

A company designs a new product aimed at addressing a customer’s specific need. This action best aligns with which step of the marketing process?

• Designing a customer value-driven marketing strategy

• Capturing value from customers

• Building customer relationships

• Understanding the marketplace and customer needs

When a company focuses only on its product and neglects underlying customer needs, it risks falling into:

• Marketing differentiation

• Marketing myopia

• Customer segmentation

• Value proposition failure

A customer chooses a product because it provides a combination of quality, price, and service better than competitors. What marketing concept is demonstrated here?

• Production concept

• Societal marketing concept

• Marketing concept

• Product concept

A company decides to target eco-conscious consumers and designs a product that minimizes environmental impact. This approach best represents:

• The production concept

• Societal marketing

• Differentiation strategy

• Selling orientation

Which of the following is NOT a key element of a customer-driven marketing strategy?

• Segmentation

• Positioning

• Revenue optimization

• Targeting

A company uses social media to create two-way communication with its customers. What type of relationship management is this?

• Basic transactional relationship

• Full partnership

• Consumer-generated marketing

• Customer loyalty management

A frequent flyer program that rewards loyal customers with points for flights is an example of:

• Customer engagement marketing

• Customer equity building

• Customer value proposition

• Relationship building program

A small business integrates social media platforms to connect with local customers. Which marketing trend is this business leveraging?

• Omni-channel marketing

• Globalization

• Digital and social media marketing

• Sustainable marketing

In the age of relationships, what force primarily drives customer engagement?

• Customer satisfaction scores

• Social and mobile media platforms

• Price discounts

• Increased advertising budgets