Communication & Conflict Resolution Review

Non-verbal cues that can send conflicting messages (contradicting what your words are saying) are also known as...

• Verbal communication

• Body language
• Tone

1. When following these things (1. Avoid texting when upset. 2. it isn't private. 3. Some things need to be said face-to-face (in-person)), you are using ....

• Text messaging and online communication

• Good Verbal communication hints

• What is active listening?

• What are some ways to show active listening?

By following these steps (1) Breathe deeply; 2) Listen to what another person says; 3) Suggest a compromise. you are using....

• Effective communication strategies

• Mediation strategie

• Conflict resolution strategies

• Conflict escalation Strategies

Sometimes, another person can help mediate the disagreement. A ________helps settle disputes between two parties.

• lawyer

• mediator

• journalist

• police officer

A good _________ is when both people feel they have gotten something that they wanted to resolve the conflict.

• Compromise

• Commitment

• Negotiation

• Communication

The manner or way something is said, influences how the message is perceived.

• Theme

• Diction

• Tone

• What Is Active Listening?

What should you do when you are upset due to a conflict?

• Talk to someone you trust

• Keep it to yourself

• React immediately

• Ignore the situation

Someone who is using active listening should also ...

• listen passively to the speaker

• understand and respond to the speaker

• Ignore the speaker

• interrupt the speaker

What are the three components of communication for it to happen?

• Sender, Message, Receiver

• Sender, Channel, Feedback

• Message, Medium, Feedback

• Receiver, Channel, Noise

When describing your feelings to someone, "I" messages should be used instead of "you" messages. When "you" messages" are used, they often are ________.

• judgemental or accusing messages

• concerned messages

• neutral messages

• supportive messages