Test tuần 4/2025 - AR

How will agent support when receiving this ticket?

Provide support when you receive this mail

Customer askes you export and import reviews from product A to duplicated product B, you deny and he states that there was agent has supported them that way. How you will continue supporting?

Why I copied this handle to CSV file but cannot import reviews into the app?

In-app I have 278 reviews but Google Shopping only shows 22 reviews for my store. What are the reasons?

Which date format our app accepts for import reviews via CSV file (new version)?

(choose correct answers)

• 20 Feb 2024

• 2024-02-20 17:04:05 MST

• 02/20/24

• 02202024

Customer says that they are using the app with many stores. They want to have discount code, what should agent do?

• Deny because we don't have promotion program for now

• Deny and suggest $1 offer program

• Ask customer wait and pending fulltime

  as they have > 3 stores

• Ask domain of stores that customer are owning + ask them wait until fulltime available

I want to change the order of the reviews

• N/a feature

• Guide customer drag and drop the reviews in manage reviews

• Ask TS to support

• Suggest Pin reviews and Record as N/a feature + note

Can I edit ALT text of review images?

• Manage reviews > right click on images and select 'Edit ALT text'

• Shopify admin > Content > Files > look for images and edit ALT text there

• Create 13th column in CSV and input ALT text for reviews which are having images, then import

• N/a feature, our product team is improving based on your request

If customer want to chat with DEV/technical agent, how will agent support?

(choose correct answers)

• Ask TS read the chat then guide agent answer customer's question/request

• We can arrange Meets or Team Viewer to let customer join with other teams

  (need to check other teams' working-time)

• Announce that other teams cannot communicate with customer due to language barrier

• Refuse immediately because only CS can support directly

• Use Google Translate to translate the answer TS provides agent