Chapter 1 Quiz LO 1-4

Poor communication has a negative effect on career progression but has little effect on the morale of employees.

• true

• false

The term social intelligence refers to the ability of people to quickly assess the emotions of those around them and adapt their tone, words, and gestures accordingly.

• true

• false

The widespread use of the internet has increased companies' attention to social responsibility.

• true

• false

Which of the following is an accurate comparison between email and new media (text/social media/DM)?

• Email has mostly replaced phone calls; new media has mostly replaced memos.

• Both email and new media are often used in place of face-to-face conversations.

• Both email and new media rely heavily on the use of simulations.

• Email has revolutionized business communication more than new media has.

What is one of the ways the advent of new media (text/social media/DM) has impacted organizations?

• It has increased the need for employees who have social intelligence.

• It has increased the reliance on traditional modes of communication.

• It has lessened the need to pay attention to nonverbal cues in communication.

• It has decreased the amount of collaboration employees do on projects.

• It has reduced the need for cross-cultural competency in organizations.

Identify the impact of new media (text/social media/DM) on communication.

• New media have increased rigidity in thinking and reduced people's problem-solving skills.

• New media have decreased the average social intelligence of people at work.

• New media have made it easier to tap the intelligence of people outside an organization.

• New media have reduced the need for cross-cultural competency.

• New media have used artificial intelligence to reduce the number of decisions made by front-line employees.

Which of the following is a current challenge for business communicators?

• growing need to move away from communicating in genres

• decreased availability of workers from diverse backgrounds

• increased need for employees with media literacy

• increased rejection of new media by younger workers

• decreased access to ideas from outside the organization

What set of behaviors is an employee expected to follow when interacting in social situations?

• business etiquette

• formal communication

• heuristics

• cross-cultural competency

• interpretive skills

Social intelligence is best defined as the ability of people to

• choose the right medium to deliver your message most effectively.

• quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly.

• interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes.

• use their communications and actions to take a stand on social issues.

• observe proper business etiquette with both internal and external audiences.

Which of the following is most likely to require interpersonal skills?

• working overtime

• writing notes about a meeting

• understanding how a new product works

• analyzing a progress report

• working on a team