Chapter 1 Quiz LO 1-4

Poor communication has a negative effect on career progression but has little effect on the morale of employees.

• true

• false

Researchers have found that poor communication often erodes customer loyalty.

• true

• false

It is now more important for employees to have visual literacy than verbal literacy.

• true

• false

The term social intelligence refers to the ability of people to quickly assess the emotions of those around them and adapt their tone, words, and gestures accordingly.

• true

• false

The widespread use of the internet has increased companies' attention to social responsibility.

• true

• false

The workplace context is complex, often presenting a person with many ways to handle a situation.

• true

• false

Which of the following is an accurate comparison between email and new media?

• Email came into existence during the late 1970s; new media began in the late 1980s.

• Email has mostly replaced phone calls; new media has mostly replaced memos.

• Both email and new media are often used in place of face-to-face conversations.

• Both email and new media rely heavily on the use of simulations.

• Email has revolutionized business communication more than new media has.

What is one of the ways the advent of new media has impacted organizations?

• It has increased the need for employees who have social intelligence.

• It has increased the reliance on traditional modes of communication.

• It has lessened the need to pay attention to nonverbal cues in communication.

• It has decreased the amount of collaboration employees do on projects.

• It has reduced the need for cross-cultural competency in organizations.

Identify the impact of new media on communication.

• New media have increased rigidity in thinking and reduced people's problem-solving skills.

• New media have decreased the average social intelligence of people at work.

• New media have made it easier to tap the intelligence of people outside an organization.

• New media have reduced the need for cross-cultural competency.

• New media have used artificial intelligence to reduce the number of decisions made by front-line employees.

Part of having______ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

• artificial intelligence

• interpretive skill

• cross-cultural competency

• computational thinking

• business etiquette