1.4 Managing People - Staffing, Training, Org Design, Motivation

The process of flattening organisational hierarchies is known as:

• Delayering

• Outsourcing

• Team empowerment

• Delegation

A business is most likely to have to invest in more training when

• It is implementing new organisation-wide IT systems

• It increases market share

• It receives significant finance from a venture capitalist

• A major competitor leaves the market

Which one of the following would not be considered to be one of Herzberg’s motivators?

• Personal development

• Interesting work

• Chance of promotion

• Working conditions

An advantage of external recruitment over internal recruitment is that

• It is generally cheaper and quicker

• It reduces the need for induction training

• It enables applications from more sources

• It lowers the staff retention rate

A business objective of survival is most likely to be set by:

• A long-established and profitable family business

• A profitable multinational company

• A high-profile start-up financed by substantial venture capital

• An established business now experiencing growing losses

Whose motivational theory is also known as scientific management?

• Mayo

• Taylor

• Maslow

• Herzberg

Which of the following is not a role of an entrepreneur?

• Creating and setting up a business

• Anticipating risk and uncertainty

• Having strong communication skills

• Expanding and developing a business

The process of converting a private limited company to a public limited company is known as:

• Unlimited liability

• Sales maximisation

• Decentralisation

• Stock market flotation

The way information is communicated up and down the organisational hierarchy is through the:

• Chain of command

• Internal appraisal system

• Workforce planning system

• Employee newsletter

Which need did Maslow believe could not be satisfied completely for most employees?

• Self-actualisation

• Esteem

• Physiological

• Safety