Dell test part 1 2024

When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?

• It should always be checked irrespective of other settings

• If BT Disabled label is present inside the bottom door or chassis

• If BT card is not ordered with the system

• It should never be checked.

Answer explanation

The BT Disabled setting should be selected if the BT Disabled label is present inside the bottom door or chassis, indicating that Bluetooth functionality is not available for that system.

Which of the following are the Pre-boot system diagnostics? (Select 2)

• PAID Diagnostics

• Individual Diagnostics

• ePSA

• SupportAssist | On-board Diagnostics

Answer explanation

ePSA (Enhanced Pre-boot System Assessment) and SupportAssist | On-board Diagnostics are tools used for pre-boot system diagnostics, helping to identify hardware issues before the operating system loads.

You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's service tag?

• Input the service tag in the Service Menu (SMMM)

• No action required. Service tag will auto populate.

• Restore the service tag using Easy Restore

• Alt+F4 to the field to input service tag

Answer explanation

To enter the service tag after replacing the system board of a Latitude 7530, you should input the service tag in the Service Menu (SMMM). This is the correct method to ensure the service tag is properly recorded.

Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which section under the service manual will help you get the information about the Diagnostic LED behavior?

• Field service information

• Troubleshooting

• System information

• BIOS update

Answer explanation

The 'Troubleshooting' section of the service manual provides detailed information about Diagnostic LED behavior, including error codes like the 3,3 LED error code displayed on the OptiPlex 5490 AIO.

Select the values required for online validation of an error code received during the pre-boot system diagnostics test. (Select 3)

• Error Code

• Validation code

• Express service code

• Service Tag

Answer explanation

To validate an error code during pre-boot diagnostics, you need the Error Code to identify the issue, the Validation Code for verification, and the Service Tag to reference the specific device. The Express Service Code is not required.

Which of the following is true about Pre-Boot System Diagnostics? (Select 3)

• The diagnostics go through every detected hardware component and notifies the user of any errors.

• Pre-boot system Diagnostics tests your hardware using the operating system.

• Pre-boot system Diagnostics tests your hardware without using the operating system.

• When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System Diagnostics tests.

Answer explanation

Pre-Boot System Diagnostics checks all hardware components for errors without relying on the operating system. It automatically runs when BIOS detects issues during boot, ensuring hardware functionality.

How do you access BIOS/System Setup using F12 method? (Select 2)

• Select Diagnostics on the menu and press the Enter key

• Power on the system, when the Dell logo appears, tap the F12 key to access the one-time boot menu

• Power on the system, when the Dell logo appears, tap the F2 key to access the one-time boot menu

• Select BIOS on the menu and press the Enter key

Answer explanation

To access BIOS using the F12 method, power on the system and tap the F12 key when the Dell logo appears to open the one-time boot menu. Then, select BIOS and press Enter to enter the BIOS setup.

What are the key functions of the SupportAssist for Home PCs? (Select 2)

• Enable RTC Reset Auto Recovery.

• Prevent security threats, monitor and detect hardware failures

• Enable Secure Boot

• Identify the driver updates available for the system.

Answer explanation

SupportAssist for Home PCs helps prevent security threats and monitors hardware failures, ensuring system health. It also identifies available driver updates, keeping the system optimized and up-to-date.

How do you access BIOS and System Setup on Latitude portable systems without a keyboard during service call?

• Press the power button and press the Volume UP button before the Dell logo is displayed

• Press the power button and press the Volume Down button before the Dell logo is displayed.

• There is no BIOS or System Setup on Latitude tablets

• Press the power button and then press the Windows button before the Dell logo is displayed

Answer explanation

To access BIOS on Latitude portable systems without a keyboard, press the power button and then the Volume Down button before the Dell logo appears. This is the correct method for entering System Setup.

You have reached the customer site to replace SSD. What will be your first logical step in attending this service call?

• Inspect adapter

• Run ePSA or SupportAssist diagnostics

• Replace SSD

• Inspect voltage fluctuations

Answer explanation

Running ePSA or SupportAssist diagnostics is the first logical step to identify any underlying issues before replacing the SSD. This ensures that the problem is indeed the SSD and not another component.