R11.2 Root Cause Analysis Quiz

The first step in the root cause analysis process is to:

• Define the problem clearly and concisely.

• Collect data relating to the problem.

• Identify potential solutions.

• Implement the chosen solution.

Which of the following is NOT a typical method for collecting data during root cause analysis?

• Conducting a market research survey.

• Interviewing affected individuals.

• Reviewing logs and system records.

• Performing a 5 Whys analysis.

The 5 Whys technique is primarily used to:

• Identify the underlying root cause of a problem by repeatedly asking 'Why?'

• Prioritise the identified causes of a problem.

• Collect data on customer satisfaction.

• Develop potential solutions to a problem.

Once data is collected, the next step in root cause analysis is to:

• Implement the change.

• Identify what caused the problem.

• Prioritise the causes.

• Monitor and sustain the solution.

Which of the following is NOT a typical method for identifying the root cause of a problem?

• Fishbone diagram (Ishikawa diagram).

• Pareto analysis.

• SWOT analysis.

• 5 Whys analysis.

Prioritising causes involves:

• Determining which causes have the greatest impact on the problem.

• Identifying all possible causes of the problem.

• Collecting data on the frequency of the problem.

• Implementing the chosen solution.

Pareto analysis is a useful tool for prioritising causes because it helps to:

• Identify the "vital few" causes that have the greatest impact.

• Determine the root cause of a problem.

• Develop potential solutions to a problem.

• Collect data on the frequency of the problem.

After identifying and prioritising causes, the next step is to:

• Implement the change.

• Collect data relating to the problem.

• Identify solutions to the underlying problem.

• Monitor and sustain the solution.

Brainstorming and creative problem-solving techniques are often used to:

• Identify solutions to the underlying problem.

• Collect data relating to the problem.

• Prioritise the causes.

• Implement the change.

The implementation phase of root cause analysis involves:

• Putting the chosen solution into action.

• Collecting data relating to the problem.

• Identifying potential solutions to the problem.

• Monitoring and sustaining the solution.