Chapter 3 Test Review

Which area under the Rooms Division Director's responsibility involves ensuring guest safety?

• Housekeeping

• Security

• Reservations

• Marketing

Which of the following is a responsibility of the Rooms Division Director that involves guest check-in and check-out?

• Front Office

• Catering

• Marketing

• Finance

What is a requirement for a guaranteed reservation?

• Payment and credit card.

• Only a credit card.

• Only a payment.

• No requirements.

Which of the following is NOT a revenue source included in the Night Auditor's financial reports?

• Landscaping services

• Banquets & Catering

• Food & Beverage outlets

• Others (phone, gift shop, etc.)

What is yield management in the context of hotel room rates?

• The practice of setting fixed prices for all rooms

• The practice of analyzing past reservations, cancellations, and no-shows to set competitive rates

• The practice of offering discounts to all guests

• The practice of increasing rates during off-peak seasons

What factor helps determine the room rates in a hotel?

• Location of the hotel

• Forces of supply and demand

• Size of the hotel

• Number of available rooms

How does ADR help in revenue management?

• By optimizing room rates

• By increasing the number of rooms

• By reducing operational costs

• By hiring more staff

What is the impact on ADR if more rooms are sold at a lower price?

• ADR decreases

• ADR increases

• ADR remains constant

• ADR doubles

What is the significance of the occupancy rate?

• It indicates the percentage of rooms sold

• It indicates the total revenue

• It indicates the average daily rate

• It indicates the number of available rooms

Why might a hotel prioritize maximizing RevPAR over ADR?

• To increase room service quality

• To improve customer satisfaction

• To enhance overall financial performance

• To reduce staff workload