MGT 4150 4

MGT 4150 4

University

56 Qs

quiz-placeholder

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Final Examination in Quality Service Management

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MGT 4150 4

MGT 4150 4

Assessment

Quiz

Other

University

Hard

Created by

desmon christian

FREE Resource

56 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are factors that help indicate the success of a company's business strategy? (Choose every correct answer.)

Sales and earnings growth

The company's stock price

Employee compensation

The rate of customer retention

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A company's sales revenues minus the cost of goods sold divided by the sales revenues is called the company's ______ margin.

operating profit

net profit

gross profit

current profit

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

To appraise a company's strengths, managers determine how well the firm performs key aspects of the business, including which of the following? (Choose every correct answer.)

Organizing the mail room

Sales and marketing

Customer service

Supply chain management

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are key components of a company's competitive strategy? (Choose every correct answer.)

Information technology

Accounts payable

Marketing

Human resources

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are profitability ratios that help determine a company's financial performance? (Choose every correct answer.)

Total return on assets

Net return on total assets

Debt-to-equity ratio

Price-to-earnings ratio

Net profit margin

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The simplest tool for evaluating a company's overall market situation is known as ______ analysis.

R&D

VRIN

RFID

SWOT

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a SWOT analysis, something a firm does well or a quality it has that increases its competitiveness in the marketplace is a ______.

success

strength

victory

triumph

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