Quiz on Global E-Business and Collaboration

What is the primary role of information systems in business processes?

• To increase employee salaries

• To enhance business processes

• To reduce the number of employees

• To eliminate all manual tasks

Which type of system serves middle management by providing reports on current performance?

• Executive Support System (ESS)

• Decision Support System (DSS)

• Management Information System (MIS)

• Transaction Processing System (TPS)

What is the main function of Supply Chain Management (SCM) systems?

• To support executive decision-making

• To analyze historical data

• To manage relationships with suppliers

• To manage customer relationships

Which of the following is a benefit of collaboration technology?

• Decreased customer satisfaction

• Improved productivity

• Higher operational costs

• Increased employee turnover

What does a Decision Support System (DSS) primarily support?

• Routine decision making

• Non-routine decision making

• Daily transaction processing

• Employee payroll management

Which of the following is NOT a type of enterprise application?

• Knowledge Management Systems (KMS)

• Customer Relationship Management (CRM)

• Supply Chain Management (SCM)

• Human Resource Management Systems (HRMS)

What is the purpose of Business Intelligence software?

• To automate payroll processing

• To analyze data for decision-making

• To manage employee schedules

• To track inventory levels

Which of the following describes the role of Transaction Processing Systems (TPS)?

• Manage relationships with customers

• Support non-routine decision making

• Perform and record daily routine transactions

• Provide real-time analysis for executives

What is a key characteristic of Executive Support Systems (ESS)?

• They are used for payroll processing

• They support routine decision making

• They serve operational level employees

• They address non-routine decisions requiring judgment

Which of the following is an example of a collaborative software tool?

• Payroll software

• Email and instant messaging

• Inventory management system

• Customer feedback system