Breezeline Self-service

On breezeline.com/my-services or on the Breezeline App, the customer can click on ‘Pay my account’, to pay their bills.

• True

• False

After clicking on ‘Billing’, can the customer see the options to ‘Enroll’ in AutoPay, or turn ‘On/Off’ EcoSave?

• Yes, but only on the website.

•  Yes, and this can be adjusted both online or through the Breezeline App

•  Yes , and this can be adjusted only with a live agent.

• Yes, and it has a cost of 10$ to activate it.

Customers that are setting up a Promise to pay require a Future Dated payment.

• True

• False

What does PTP stand for?

(a)  

What does FDP stand for?

(a)  

When can a customer set up a Promise To Pay?

• Anytime as long as the account is active.

• The customers can never set up a promise to pay.

• Only when their account is past due.

• Only when their account is past due, and the account is suspended.

When there's a PTP, customers can see the amount and date they have committed to pay on the website and in their app.

• True

• False

What's the minimum period of time for the customer to sing up for a Seasonal Plan?

(a)  

To sing up for seasonal plan you have to:

• Go to the website, my account, my channels and seasonal.

• click ‘Account’, ‘Learn More and Enroll Here’, and under ‘Seasonal Plans’

• click on ‘Account’, ‘Self service options, under ‘Seasonal Plans'

• Go to the BZL app, click 'pay plans' and sing up for a seasonal plan.

What's the process to return an equipment to BZL?

• Have the customer calling Customer Service to receive a label.

• Returns are not accepted

• Direct the cx to Breezeline.com/returns in order to start the process.

• Have the customer going to USPS and start the return with them.