Ethics and Values in Business

What is the primary goal of customer service?

• To increase company profits

• To ensure customer satisfaction

• To reduce operational costs

• To promote company products

Which of the following is a principle of Fair Trade?

• Maximising shareholder value

• Ensuring fair wages for workers

• Reducing product prices

• Increasing production speed

What does FSC certification ensure in forestry?

• Faster tree growth

• Sustainable and responsible forest management

• Lower costs of timber

• Exclusive use of local wood

Which of the following is a key component of a company code of conduct?

• Encouraging competition among employees

• Promoting ethical behaviour

• Increasing sales targets

• Reducing employee benefits

What is a sustainable construction method?

• Using only concrete and steel

• Incorporating renewable materials

• Building as quickly as possible

• Minimising the use of insulation

Which of the following is an example of ethical sourcing?

• Purchasing the cheapest materials available

• Sourcing materials from suppliers with fair labour practices

• Importing goods from any country

• Using only local suppliers

What is a benefit of excellent customer service?

• Increased customer complaints

• Higher customer retention

• Reduced product quality

• Longer response times

How does Fair Trade benefit producers?

• By providing them with subsidies

• By ensuring they receive a fair price for their goods

• By reducing their production costs

• By increasing their taxes

What is a key focus of the Forestry Stewardship Council (FSC)?

• Increasing logging activities

• Protecting biodiversity

• Reducing forest area

• Maximising timber exports

Which of the following is a violation of a company code of conduct?

• Reporting unethical behaviour

• Engaging in insider trading

• Following company policies

• Attending mandatory training