Operational Plan

What is the primary purpose of the operational plan?

• To set financial targets

• To ensure compliance, fraud detection, and operational efficiency

• To reduce the number of customer interactions

• To monitor daily transactions only

Where can employees find the operational plan?

• On a shared drive or compliance system

• Printed and placed in the break room

• Only with senior management

• It is not documented

Which of the following is a key performance indicator (KPI) in the operational plan?

• Number of sick days taken

• Case resolution rate

• Employee lunch breaks

• Number of customer complaints

How is the operational plan reviewed?

• Monthly audits by the compliance team

• Quarterly, six-monthly, and annual reviews

• Only when an issue arises

• Reviewed every five years

What does project management within the operational plan focus on?

• Tracking the progress of fraud investigations

• Assigning overtime shifts

• Monitoring customer service quality

• Reducing the number of employees

How is work health and safety (WHS) incorporated into the operational plan?

• It is not included

• Only through fire drills

• By requiring everyone to work from home

• By ensuring proper risk management and compliance

What is the process for reporting compliance breaches?

• Reporting directly to the CEO

• Sending an email to the entire company

• Logging incidents through the company’s compliance system

• Ignoring minor breaches

What legislation must employees adhere to under the operational plan?

• AML/CTF Act and AUSTRAC regulations

• The Tax Act only

• Workplace Fashion Guidelines

• None, as long as work is done on time

What should an employee do if they identify a potential financial crime risk?

• Investigate the case personally

• Report the issue through the compliance system

• Ignore it unless it affects their work directly

• Wait until a quarterly meeting to discuss it

How are employees inducted into the operational plan?

• Watching a five-minute video

• By reading an email

• Through structured onboarding sessions and peer mentorship

• Self-learning without guidance