Workplace Documents Level 4 Quiz

LOADING PROCEDURES FOR NEW CLIENT

Each Wednesday, we will need to ship 10 pallets for a newly acquired client, IOCP Industries. As you may know, this is a larger weekly order than we are used to, and our client has very specific shipping requirements. Read and adhere to the instructions below so we can make sure to keep this client happy and returning for more business.

Load soft, breakable, and fragile items in pallets 1 and 2. These items are being shipped to a different location, so load these pallets, and only these pallets, on the smaller secondary truck. Load these pallets first so the secondary truck can head out on its delivery route as soon as possible.

Pallets 3, 4, 5, and 6 are reserved for metal materials. Make sure to sort them appropriately by size to utilize space as efficiently as possible. These pallets should be placed on the larger primary truck first because they are the heaviest and could damage any materials shipped underneath hem.

Pallets 7, 8, and 9 are reserved for plastic materials. Be careful when stacking them on the pallets so that you don’t bend or break any of the materials. They are durable but still prone to breaking and bending. These pallets should also be loaded on the primary truck.

The 10th pallet is reserved for water jugs. Make sure to alternate each row of jugs between upright and upside down to maximize space, and use the clear packing tape to ensure the pallet remains intact during delivery. These pallets must also be placed on the primary truck.

Delivery trucks need to arrive at their destinations by 4 pm each Wednesday. The primary truck’s route takes about 2 hours, and the secondary truck’s route takes about 3 hours. To be safe, we should make sure that both trucks are packed and ready to go before lunch. If we happen to have a lot of deliveries to make on any particular Wednesday, handle this shipment first thing in the morning because it is our highest priority.

In the context of the procedural notice above, what does “adhere to” (used in the opening paragraph) most nearly mean?

• Understand

• Attach

• Update

• Obey

• Cling to

Answer explanation

In this case, the writer wants their employees to obey the guidelines detailed in the notice.

LOADING PROCEDURES FOR NEW CLIENT

Each Wednesday, we will need to ship 10 pallets for a newly acquired client, IOCP Industries. As you may know, this is a larger weekly order than we are used to, and our client has very specific shipping requirements. Read and adhere to the instructions below so we can make sure to keep this client happy and returning for more business.

Load soft, breakable, and fragile items in pallets 1 and 2. These items are being shipped to a different location, so load these pallets, and only these pallets, on the smaller secondary truck. Load these pallets first so the secondary truck can head out on its delivery route as soon as possible.

Pallets 3, 4, 5, and 6 are reserved for metal materials. Make sure to sort them appropriately by size to utilize space as efficiently as possible. These pallets should be placed on the larger primary truck first because they are the heaviest and could damage any materials shipped underneath hem.

Pallets 7, 8, and 9 are reserved for plastic materials. Be careful when stacking them on the pallets so that you don’t bend or break any of the materials. They are durable but still prone to breaking and bending. These pallets should also be loaded on the primary truck.

The 10th pallet is reserved for water jugs. Make sure to alternate each row of jugs between upright and upside down to maximize space, and use the clear packing tape to ensure the pallet remains intact during delivery. These pallets must also be placed on the primary truck.

Delivery trucks need to arrive at their destinations by 4 pm each Wednesday. The primary truck’s route takes about 2 hours, and the secondary truck’s route takes about 3 hours. To be safe, we should make sure that both trucks are packed and ready to go before lunch. If we happen to have a lot of deliveries to make on any particular Wednesday, handle this shipment first thing in the morning because it is our highest priority.

According to the procedural notice above, what materials need to be prepared for delivery first?

• Metal materials

• Plastic materials

• Water jugs

• Wood materials

• Soft, breakable, and fragile items

Answer explanation

The notice clearly says to “load these pallets first” in reference to pallets 1 and 2, which contain “soft, breakable, and fragile items.” All other materials will be loaded on the larger truck and shipped out after this smaller truck has already left.

LOADING PROCEDURES FOR NEW CLIENT

Each Wednesday, we will need to ship 10 pallets for a newly acquired client, IOCP Industries. As you may know, this is a larger weekly order than we are used to, and our client has very specific shipping requirements. Read and adhere to the instructions below so we can make sure to keep this client happy and returning for more business.

Load soft, breakable, and fragile items in pallets 1 and 2. These items are being shipped to a different location, so load these pallets, and only these pallets, on the smaller secondary truck. Load these pallets first so the secondary truck can head out on its delivery route as soon as possible.

Pallets 3, 4, 5, and 6 are reserved for metal materials. Make sure to sort them appropriately by size to utilize space as efficiently as possible. These pallets should be placed on the larger primary truck first because they are the heaviest and could damage any materials shipped underneath hem.

Pallets 7, 8, and 9 are reserved for plastic materials. Be careful when stacking them on the pallets so that you don’t bend or break any of the materials. They are durable but still prone to breaking and bending. These pallets should also be loaded on the primary truck.

The 10th pallet is reserved for water jugs. Make sure to alternate each row of jugs between upright and upside down to maximize space, and use the clear packing tape to ensure the pallet remains intact during delivery. These pallets must also be placed on the primary truck.

Delivery trucks need to arrive at their destinations by 4 pm each Wednesday. The primary truck’s route takes about 2 hours, and the secondary truck’s route takes about 3 hours. To be safe, we should make sure that both trucks are packed and ready to go before lunch. If we happen to have a lot of deliveries to make on any particular Wednesday, handle this shipment first thing in the morning because it is our highest priority.

If the company has a lot of shipments to make on a given Wednesday, should you, as a shipping employee, change your behavior at all?

• Yes, the team should take care of this client’s delivery first to ensure timely delivery.

• Yes, this client’s delivery will be made on Thursday.

• Yes, the shipping employees should prep this client’s delivery on Tuesday night.

• Yes, push this client’s delivery to later in the day.

• No, no adjustments need to be made.

Answer explanation

The final sentence in the notice clearly marks this client’s delivery as the company’s “highest priority,” so in the event that the company has a lot of shipments to make on any given Wednesday, they want their employees to take care of this client’s delivery first thing in the morning.

Northern Virginia Pediatrician’s Center

Employee Notice

Waiting room organization has been updated for the flu season. A room divider has been placed in the center of the room; the divider is orange on one side and purple on the other. All patients must first be asked the reason for their visit when they check-in. Patients visiting for flu-like symptoms will be instructed to sit on the orange side of the divider. Parents or guardians attending the appointment with a patient with flu-like symptoms must also sit on the orange side. Patients visiting the office for any other concern will sit on the purple side of the room.

A staff member must wipe down the seats on the orange side of the room after the seat is done being used. The chairs on the purple side of the room will only need to be wiped down at the beginning and end of the day, as is standard procedure all year round.

The child entertainment centers have also been removed to reduce the spread of contagious viruses through touching toys and crayons. If any patients or guardians offer complaints about the change, explain that the removal is for the health and safety of all visitors and direct their attention to one of the TVs mounted in the corners of the room as a different source of entertainment. Customers or staff members may change the channel for the benefit of the patient as long as the new channel is family-friendly.

You are a staff member at the Northern Virginia Pediatrician’s Center. A father brings in his daughter, who has the flu-like symptoms of a cough and runny nose, but the father himself has no symptoms and feels fine. Where is he permitted to sit?

• On the purple side

• On the orange side

• On either the purple or orange side—he gets to choose

• Non-patients are not allowed to sit in the waiting room

• He must remain at the check-in desk

Answer explanation

The passage directly states that the parent of a patient with flu-like symptoms must also sit on the orange side, which is the side with flu patients.

Northern Virginia Pediatrician’s Center

Employee Notice

Waiting room organization has been updated for the flu season. A room divider has been placed in the center of the room; the divider is orange on one side and purple on the other. All patients must first be asked the reason for their visit when they check-in. Patients visiting for flu-like symptoms will be instructed to sit on the orange side of the divider. Parents or guardians attending the appointment with a patient with flu-like symptoms must also sit on the orange side. Patients visiting the office for any other concern will sit on the purple side of the room.

A staff member must wipe down the seats on the orange side of the room after the seat is done being used. The chairs on the purple side of the room will only need to be wiped down at the beginning and end of the day, as is standard procedure all year round.

The child entertainment centers have also been removed to reduce the spread of contagious viruses through touching toys and crayons. If any patients or guardians offer complaints about the change, explain that the removal is for the health and safety of all visitors and direct their attention to one of the TVs mounted in the corners of the room as a different source of entertainment. Customers or staff members may change the channel for the benefit of the patient as long as the new channel is family-friendly.

You are a staff member working at the check-in desk when a mother walks in with a two-year-old boy. What task must you complete first?

• Explain the new seating arrangement to the patient

• Explain the new seating arrangement to the guardian

• Wipe down the last occupied seats

• 
  Ask about the new patient’s reason for visiting

• Offer the patient or guardian any relevant paperwork

Answer explanation

The second sentence of the passage states that “first” all patients should be asked the reason for their visit.

Northern Virginia Pediatrician’s Center

Employee Notice

Waiting room organization has been updated for the flu season. A room divider has been placed in the center of the room; the divider is orange on one side and purple on the other. All patients must first be asked the reason for their visit when they check-in. Patients visiting for flu-like symptoms will be instructed to sit on the orange side of the divider. Parents or guardians attending the appointment with a patient with flu-like symptoms must also sit on the orange side. Patients visiting the office for any other concern will sit on the purple side of the room.

A staff member must wipe down the seats on the orange side of the room after the seat is done being used. The chairs on the purple side of the room will only need to be wiped down at the beginning and end of the day, as is standard procedure all year round.

The child entertainment centers have also been removed to reduce the spread of contagious viruses through touching toys and crayons. If any patients or guardians offer complaints about the change, explain that the removal is for the health and safety of all visitors and direct their attention to one of the TVs mounted in the corners of the room as a different source of entertainment. Customers or staff members may change the channel for the benefit of the patient as long as the new channel is family-friendly.

A child with flu-like symptoms on the orange side of the room is upset that there is no table with coloring sheets in the center of the room like there usually is. You try to direct his attention to the TV, but he shouts that he does not like the show that is on. What should you, as a staff member, do next?

• Check if the doctor is ready to see the patient now

• Offer the child a coloring sheet that only he touches

• Offer to change the TV to a different children’s program

• Offer to turn off the TV in hopes that it will calm the child

• Ask the parent or guardian to provide entertainment for their child

Answer explanation

The notice tells employees to recommend the TV as another source of entertainment for children. In this scenario, the child does not like the program on TV, but the notice also states that staff members “may change the channel for the benefit of the patient.”