Understanding Professional Communications Vocabulary Handout

Active Listening is:

• A technique of listening that involves understanding, interpreting, and evaluating what the speaker says.

• A method of passive hearing without engaging with the speaker.

• A way of listening to music attentively.

• A technique used in writing to engage readers.

What is Communication?

• A process of exchanging information

• A type of food

• A musical instrument

• A form of exercise

The communication process involves several key components. Which of the following is NOT typically considered a part of the communication process?

• Sender

• Message

• Receiver

• Calculator

Decoding in communication refers to:

• The process of converting a message into symbols

• The process of interpreting and understanding a message

• The process of sending a message

• The process of creating a message

Emotional Intelligence is the ability to:

• Understand and manage your own emotions

• Solve mathematical problems

• Perform physical exercises

• Cook gourmet meals

Feedback in the context of communication is:

• A response from the receiver to the sender

• A type of noise in communication

• An initial message sent by the sender

• A medium used to transmit the message

Jargon refers to:

• a type of plant

• a specialized language used by a particular group

• a musical instrument

• a type of food

Recalling in communication means:

• Remembering information previously learned

• Forgetting information

• Ignoring information

• Creating new information

The process of Receiving in communication involves:

• Understanding the message

• Ignoring the message

• Sending the message

• Creating the message

Self-Management is:

• the ability to manage one's emotions, thoughts, and behaviors effectively in different situations.

• the process of managing a team or group of people.

• the act of managing financial resources.

• the skill of managing time efficiently.